topic Re: Autocad LT 2018 "System error repair" in Installation & Licensing Forum

Autocad LT 2018 "System error repair"

Anonymous — Fri, 18 Aug 2017 15:49:51 GMT

Trial version of AutoCAD LT 2018. Receiving "System Error Repair" "The application is currently unavailable" We apologize for the inconvenience." Error on 1st time launch.

Re: Autocad LT 2018 "System error repair"

Mark.Lancaster — Fri, 18 Aug 2017 19:30:25 GMT

@Anonymous

Welcome to the Autodesk User's Community..

Just an information only thing.. In the future please just attach your image directly to the forum and not attach a word document. Many of us like myself will not click on certain documents and links to protect our machines from virus, malware and etc that may be embedded in documents. Not say that's what you're doing here, its just for our own protection.

May I ask are you being routed through a proxy server in your organization?

Re: Autocad LT 2018 "System error repair"

Anonymous — Fri, 18 Aug 2017 20:22:59 GMT

Hello,
I understand, and will be sure to insert screen images into the email body next time.
Yes, we do use a proxy here. Could you give me information so I can let our security team know what IPs/ports need opened?
This is a new AutoCAD LT 2018 installation for one of our executives. I have installed the trial version and just received the serial number but
have not registered it yet.

Thank you,

Re: Autocad LT 2018 "System error repair"

Mark.Lancaster — Fri, 18 Aug 2017 20:09:14 GMT

@Anonymous

Please do not reply using your email system come back to the forums and reply.. When you do it shares your email electronic signature like it did. Never share any sensitive information here such as email address, serial #, subscription account number, business address, and phone/cell #. This is a world wide peer to peer network and such items should not be posted here for security reasons.

Start >>here<< and good luck.

Re: Autocad LT 2018 "System error repair"

natasha.l — Fri, 18 Aug 2017 20:40:24 GMT

Hello @Anonymous,

I have removed this personal information for you.

This error usually will pop-up when you are encountering connectivity issues it can be resolved by configuring the local Firewall/Antivirus/Proxy to allow access to Autodesk web sites described in the Autodesk article provided.

You can also check your "Task Manager" under "Processes" to see what is interfering.

Please "Accept As Solution" if a reply has helped resolve the issue or answered your question, to help others in the community.

Re: Autocad LT 2018 "System error repair"

Anonymous — Mon, 21 Aug 2017 15:32:08 GMT

Does anyone have a procedure that I can follow to get this software working?

Do I need to do an uninstall/reinstall?

Please help with the issue!!

Re: Autocad LT 2018 "System error repair"

Mark.Lancaster — Mon, 21 Aug 2017 15:36:11 GMT

@Anonymous

We have provided info to you already regarding proxy and firewall. Did that help?

If you are in a restricted environment and unable to change, single user subscription is not going to work for you.

Re: Autocad LT 2018 "System error repair"

Anonymous — Mon, 21 Aug 2017 15:44:00 GMT

Thanks Mark, I found the link. I had overlooked it.

I will have to provide this info to our enterprise security team to request exceptions. Long process.

Is there no way to use AutoCAD LT 2018 without connecting to these various url's?

Re: Autocad LT 2018 "System error repair"

Mark.Lancaster — Mon, 21 Aug 2017 15:56:34 GMT

@Anonymous wrote:

Is there no way to use AutoCAD LT 2018 without connecting to these various url's?

Single user subscription phones home upon every launch.

When the software is first installed it needs an unrestricted internet connection to activate (upon first launch) using the named account.

Upon next launch if it doesn't see that connection, it goes into an offline mode and starts the 30 day off-line counter.

Upon next launch, if it finds that connection, it resets the 30 day counter. If no connection, the 30 day counter keeps ticking. When you reach the 7 to 10 day mark of your off-line counter, you will be prompted to sign in and you have "X" number of days left. When you reach the 31st day, the product will fail to work until you have signed in.

Re: Autocad LT 2018 "System error repair"

Anonymous — Mon, 21 Aug 2017 17:45:01 GMT

Thank you for the response, Mark.

Does the user need to login to an Autodesk account every time the software is launched?

If so, does it have to be the account that is linked to the single user license?

I am at a very large international company. They have one Autodesk account that contains many single-user licenses.

My company is not going to want end users all logging in with the same Autodesk credentials.

Re: Autocad LT 2018 "System error repair"

Mark.Lancaster — Mon, 21 Aug 2017 17:55:36 GMT

@Anonymous

Once the user logs in on a given machine and its activated/authorized, the user should not be required to log in again unless they log out or something happens.

Each user must have its own account and the contract manager/software coordinator for your subscription must assign the use of the product to each Autodesk Account requiring access to the product.

Re: Autocad LT 2018 "System error repair"

esisoftwarelicenses — Tue, 22 Aug 2017 15:39:12 GMT

Hi Mark, I understand we have to open our enterprise firewall to accommodate connections to various destinations.

Do you know of any way at all to use AutoCAD LT 2018 without connecting to these sites?

Thank you!

Re: Autocad LT 2018 "System error repair"

Mark.Lancaster — Tue, 22 Aug 2017 15:44:37 GMT

@esisoftwarelicenses

No... This is how a single user subscription works. There's a network version for LT but you have to subscribe to it by "obtaining" a very large qty of license. The network version doesn't require outside access. But you can't trade or swap a single user subscription to multi-user anyway. You would have to start a new contract.

Another option. Start a new contract for the full version of AutoCAD and subscribe to it as a multi-user type license.

Re: Autocad LT 2018 "System error repair"

Anonymous — Wed, 23 Aug 2017 20:55:07 GMT

Thank you Mark for taking the time to answer my questions. I appreciate your help and patience.

Re: Autocad LT 2018 "System error repair"

Anonymous — Fri, 25 Aug 2017 20:33:15 GMT

I did a complete un-install then re-installed AutoCAD LT 2018 on the Windows 10 laptop.

Now I am able to use the software under MY User login. However, when the laptop owner logs on and tries to open it the error is displayed:

"Establish an internet connection to continue" "The Autodesk license server can't be found."

I am hoping that I don't have to have this high level user log on so it can be installed again under his user ID. He doesn't have admin rights so

I would have to authenticate for the installation.

Does anyone know how to get this software to work for ALL Users of a computer?

I've opened a case with Autodesk but have not received a reply. We log on here in an Enterprise network environment and group policy disables the possibility of adding Exceptions to the Proxy settings. I've also reviewed the list of Exception URLs that would need to be whitelisted and I don't think that our network security team will be willing to do this.

All we need is to be able to use AutoCAD LT 2018 as a standalone product on a computer. We have no need for cloud services and I don't feel that we should be required to provide other information.

Help!!!

Re: Autocad LT 2018 "System error repair"

Anonymous — Fri, 25 Aug 2017 20:47:54 GMT

A little more info...

I am able to use AutoCAD LT with my non-admin user id. Other (non-admin) users are not able to use it on the same computer.