topic get started button not working in Installation & Licensing Forum

get started button not working

b9guan — Mon, 27 Feb 2023 05:01:39 GMT

Hi there,

I'm trying to get an education license for AutoCAD. After I signed up for an account with my school email, the get started button became grey and could not be clicked. Here is a screenshot to address this.

When I scrolled down to the AutoCAD section and clicked on the get started down there, it just asked me to re log in on and on.

In advance, when I registered my account with the educational role of a student, it didn't ask anything about me other than my date of birth. I wonder how I can be verified as I wasn't informed when I signed up.

Thank you!

Re: get started button not working

rushabhthakkar_910 — Mon, 27 Feb 2023 07:48:45 GMT

@b9guan, Contact Educational Support and open up a ticket. https://www.autodesk.com/education/support

You can also use Autodesk-AVA to contact Support and raise a ticket. https://ava.autodesk.com/

Re: get started button not working

mdavis22569 — Mon, 27 Feb 2023 12:07:26 GMT

What browser are you using @b9guan

Try rebooting and using Chrome or Safari in the Incognito mode and test. I'd say use Chrome first

Re: get started button not working

b9guan — Mon, 27 Feb 2023 12:11:51 GMT

After switching to Chrome with incognito mode, it worked. Thank you!

Re: get started button not working

lokeshgahide858 — Mon, 13 Nov 2023 15:11:53 GMT

Not working in incognito mode too