topic RE: Installation does not Install 3DS Max in Installation & Licensing Forum

Installation does not Install 3DS Max

Anonymous — Sun, 17 Sep 2017 21:46:26 GMT

I have been trying to fix this problem for 8 and a half hours now.

To start, I installed the program originally with a path to an external disk I was using (I now know this was a horrible idea). I decided I wanted to move my installation to my computer's C drive instead, but this created even more issues, because I made another mistake and uninstalled the software in the wrong order. This left me with 3 parts of the program that would not uninstall. However, by digging through my files in the command prompt and deleting registry entries I was able to sort of manually remove them. Then I decided to try to reinstall the program on my computer, which failed.

Currently, the installer fails to install something called the "Arnold Renderer", and then does not install anything but the Autodesk Desktop App.

I've tried:

- Using the installer from Virtual Agent (Gives the same error)

- Cleaning up most of the windows registry to remove any references to the external drive (I'm trying to remove all of them but there are quite a lot)

- Removing the old files and trying the install again

- Installing Arnold Renderer separately

- Installing 3ds max through the Autodesk App

If anyone could help me it would be greatly appreciated!

RE: Installation does not Install 3DS Max

Otto — Sun, 17 Sep 2017 21:46:41 GMT

Hello derek.lore and welcome to the Autodesk community!

We see you are looking to uninstall you program. Other users have found the following processes helpful to perform a complete uninstall.

Autodesk Uninstall Tool
Conduct a Clean Uninstall & MSfixitTool to complete the uninstall

Re: RE: Installation does not Install 3DS Max

Anonymous — Mon, 18 Sep 2017 00:03:58 GMT

That process allowed the program to download and install but now the program will not start, when I double-click or try to launch it from the Autodesk Desktop App it does not do anything. Is it corrupted or something? Thanks

Re: RE: Installation does not Install 3DS Max

Anonymous — Mon, 18 Sep 2017 00:45:33 GMT

I found a fie called "Max.log" which shows that there is a licensing error. All of the solutions I see online say to re-install the program, but I just did that. Is there some other issue?