topic Re: 2018 Trial in Installation & Licensing Forum

2018 Trial

Anonymous — Mon, 18 Sep 2017 21:10:26 GMT

Hi,

last week I downloaded the 2018 trial, and today when opening it is saying invalid license?

any thoughts on why I am not getting the (30) day trial?

thanks,

Brian Fracasse

RE: 2018 Trial

Otto — Mon, 18 Sep 2017 21:10:39 GMT

Hello bfracasseJZ9X5 and welcome to the Autodesk community!

It looks like you are having issues with your license being invalid. This problem may be due to a corrupted licensing information file in local client. The following articles should help you resolve the problem:

How to force re-activation of a product

Re: 2018 Trial

natasha.l — Mon, 18 Sep 2017 21:30:46 GMT

Hello @Anonymous,

Welcome!

Are you connected to the internet, at launch you should be connected, for it to validate the licensing?

So make sure you verify you have a good connection & that you have disabled the firewall, antivirus, or proxy blockage.

Please let us know if you continue to encounter an issue.

Please "Accept As Solution" if a reply has helped resolve the issue or answered your question, to help others in the community.

Re: RE: 2018 Trial

Anonymous — Mon, 18 Sep 2017 22:14:31 GMT

I always have an internet connection.

the trial just will not open past "checking license" stage when I open the software.

I should have a (30) day trial, so this is only day (7)

Re: RE: 2018 Trial

Mark.Lancaster — Tue, 19 Sep 2017 03:32:45 GMT

@Anonymous

Perform a license reset per these steps:

Please note, folders of C:\Programdata and C:\Users\[Username]\Appdata (listed below) are hidden folders and you may need to adjust your viewing settings.

First make sure you're signed out of the desktop app and A360 (both are located in your Windows system tray

On your computer, navigate to

2017 Version: C:\ProgramData\Autodesk\CLM\LGS\<Product_Key>_2017.0.0.F [<Product Key> is the product key of the application you have]

2018 Version: C:\ProgramData\Autodesk\CLM\LGS\<Product_Key>_2018.0.0.F [<Product Key> is the product key of the application you have]

Delete the LGS.data file.
Navigate to C:\Users\[username]\AppData\Roaming\Autodesk\ folder
Delete the ADUT folder and it's contents

When you start the application, it will prompt you to choose one (that matches your license) of the following:

Login - 30 day trial or CLIC (Cloud Based) licenses
Serial Number - Students, Standalone and Single-User Term Based activation
Network - Network License server for obtaining licenses from a machine on your network

Good luck and report back on your progress

Re: 2018 Trial

natasha.l — Wed, 20 Sep 2017 00:14:06 GMT

Hello @Anonymous,

I wanted to check-in with you, I hope you were able to resolve the issue.

Please "Accept As Solution" if a reply has helped resolve the issue or answered your question, to help others in the community.