topic Re: Application Menu at the Top Right of Autodesk Design Review Error. in Installation & Licensing Forum

Application Menu at the Top Right of Autodesk Design Review Error.

daryllok — Thu, 21 Sep 2017 01:54:46 GMT

Unable to click on the Application Menu at the Top Right of Autodesk Design Review.

When we do click on it, the whole application crashes.

Please take a look at the attachment for the Error Prompt.

Thanks in advance for helping.

Re: Application Menu at the Top Right of Autodesk Design Review Error.

daryllok — Thu, 21 Sep 2017 03:28:00 GMT

Dear All,

I have tried using the screencast to record the problem down.

Please check.

Thanks.

Re: Application Menu at the Top Right of Autodesk Design Review Error.

daryllok — Thu, 21 Sep 2017 05:50:36 GMT

Sorry i didn't see the insert button when i posted. This is the screencast video.

Re: Application Menu at the Top Right of Autodesk Design Review Error.

Mark.Lancaster — Thu, 21 Sep 2017 10:54:44 GMT

@daryllok

This is showing the Autodesk Crash report. There's no information there that can help us determine what's causing the issue. Have you sent in the crash report to Autodesk?

Re: Application Menu at the Top Right of Autodesk Design Review Error.

daryllok — Fri, 22 Sep 2017 04:06:43 GMT

Hello Mark,

We have tried sending the error report but to no avail.

No reply or anything that's why i'm here to find other people to help.

Anyway i'll post my dump data here in case you need it.

Thanks for the reply mark 😄

This is a public forum, please refrain from posting serial numbers or personal information

Edited by
Discussion_Admin

Re: Application Menu at the Top Right of Autodesk Design Review Error.

Mark.Lancaster — Fri, 22 Sep 2017 02:21:01 GMT

@daryllok

You shouldn't share crash reports here. It contains information about you. Although Design Review is free and there's no serial #.. It still has personal information regarding your account. I will have the moderator remove these files to protect your information.

There's nothing in the crash report that's pointing to why its crashing.. Design Review can be flaky at times. Have you performed a clean uninstall of this product? Are you using the 2018 version? The report is stating its 2017 and 32B but you have a 64B machine. One thing that I did notice your video driver is about a year old so I would start there and update it. Can you run Design Review as an administrator? What happens if you create another Windows account, log into Windows and use that to launch Design Review.

Re: Application Menu at the Top Right of Autodesk Design Review Error.

daryllok — Fri, 22 Sep 2017 02:29:50 GMT

Hello Mark,

I'm using the 2018 version.

And yes the machine is a 64bits.

Clean reinstallation is completed but still not working.

And yeah we can run as administrator but we have end user using it so we can't give them administrator privileges.

Checked the NVIDIA Driver and its the same version as mine. ( Means latest )

Already tried creating another account but not working still.

Do you mind telling me how to check the version u said that it's 2017 and 32 bits?

Thanks for the help Mark! 😄

Re: Application Menu at the Top Right of Autodesk Design Review Error.

Mark.Lancaster — Fri, 22 Sep 2017 02:33:45 GMT

@daryllok

The funny thing is.. There's no 2017 version of this product..

Autodesk stop production on Design Review back in the 2013 and finally updated with the 2018 release to support Windows 10.

I not sure of the coding in these crash reports for Design Review and Autodesk would have to actaully interpret it. But I don't see anything in there that points to the actual crash reason.

As a side note may I ask why you need Design Review? "DWF" technology is dead..

Re: Application Menu at the Top Right of Autodesk Design Review Error.

daryllok — Fri, 22 Sep 2017 03:01:17 GMT

Hello Mark,

I'm using the .dwf files for the comment and markup.

I thought that maybe my installer have issues so i went to do a clean uninstallation again and install it using:

https://www.autodesk.com/products/design-review/download < the link here.

But in the end still not working. T-T.

Thanks.

Re: Application Menu at the Top Right of Autodesk Design Review Error.

daryllok — Mon, 02 Oct 2017 01:05:57 GMT

Hello Mark,

Is there a solution for this problem?

Thanks!

Lester

Re: Application Menu at the Top Right of Autodesk Design Review Error.

Mark.Lancaster — Mon, 02 Oct 2017 02:54:23 GMT

@daryllok

Did you have ever try installing Design Review 2013?

Like I said this application is flaky sometimes. I've seen some wired things with it.

I have nothing else to offer. Sorry.

Re: Application Menu at the Top Right of Autodesk Design Review Error.

daryllok — Mon, 02 Oct 2017 03:32:29 GMT

Hello Mark,

Tried 2013 but also same problem.

Thanks for the help though.