topic Re: Autocad installation stuck on setup initialization in Installation & Licensing Forum

Autocad installation stuck on setup initialization

Anonymous — Tue, 26 Sep 2017 11:56:16 GMT

Please help! I was unable to install Autocad... I've tried all the version from 2015 to 2018, and none of them can process to the next step.

I have win 7 64-bit with Intel Xeon CPU E3-1230 V2, nVidia GTX 550 ti graphic card. Tried all the download method you provided, and the file was downloaded successfully, then I extracted it to C:\Autodesk, disable the firewall, antivirus, UAC, clean the TEMP, however, no matter what I've tried, it freeze on "initialization" forever...

Not sure if it because my 5-year-old graphic card got old driver? But some of the newer driver will cause bluescreen to my pc, so I keep stay in older version.

I have not install any version of Autocad on this pc before. Please help!

Re: Autocad installation stuck on setup initialization

Mark.Lancaster — Tue, 26 Sep 2017 12:09:32 GMT

@Anonymous

I would start here and see what the checker utility finds out about your machine. In addition if your graphics driver is 5 years old you will have issues in AutoCAD 2016.

Re: Autocad installation stuck on setup initialization

Anonymous — Tue, 26 Sep 2017 14:06:19 GMT

Thanks for reply,

but when I tried to run the checker, it just crashed and popup exactly same error window as I posted before! I am not sure will graphic card driver cause this too?! Will those dmp file help to figure out this situation? but sadly I don't know how to read the dmp file...

Re: Autocad installation stuck on setup initialization

Mark.Lancaster — Tue, 26 Sep 2017 14:10:06 GMT

@Anonymous

The dump files may point to the issue but please do not share them here. It contains sensitive information related to your account and license. If you want me to review them please private message and I will inform you of your next step.

Re: Autocad installation stuck on setup initialization

Anonymous — Sat, 16 Jun 2018 13:16:11 GMT

I'm having the same problems with installing Autocad 2018.

When i open the setup.exe with administrator rights. (virus,uac and firewalls out) it hangs on initializing.

Tried all download methods and last one was with AVA, clean install (deleted Autodesk registry entries on Win 7 and also all directories on C:/ with "Autodesk".

My log file from Autocad 2018 Installation :
2018/6/16:14:39:37   Eigenaar   EIGENAAR-PC   === Setup started on EIGENAAR-PC by Eigenaar ===
2018/6/16:14:39:37   Eigenaar   EIGENAAR-PC   Path_Length: 158
2018/6/16:14:39:37   Eigenaar   EIGENAAR-PC   Current Directory C:\Users\Eigenaar\AppData\Local\Temp\_AI8D31.tmp
2018/6/16:14:39:37   Eigenaar   EIGENAAR-PC   Launch
2018/6/16:14:39:37   Eigenaar   EIGENAAR-PC   Install   CustomCallback   Info   Invoking custom callback for details: [SETUP] CB_FUNC=CustomPlatformCheck CB_SOURCE=C:\Users\Eigenaar\AppData\Local\Temp\_AI8D31.tmp\Setup\AcSetup.dll
2018/6/16:14:39:37   Eigenaar   EIGENAAR-PC   Install   CustomCallback   Info   Custom callback response: Status=0 SUCCECSS Title= Message= URLTitle= URLLink=
2018/6/16:14:55:22   Eigenaar   EIGENAAR-PC   PageOpen   LaunchDialog

I have 3 log files:

- Autodesk AutoCAD 2018 Setup.log
- Autodesk Prerequisite Checker Install.log

- Autodesk Prerequisite Checker.log

Can you please help me with this?