topic Re: Installation Failure Autocad 2017-16 in Installation & Licensing Forum

Installation Failure Autocad 2017-16

Anonymous — Thu, 28 Sep 2017 22:46:24 GMT

Hello Dear Community,

I have tried to install Autocad 2017-16 and 3DsMax 2017 educational version. I managed to download the files, however when I try to install them all the features and sofware components can not be installed succesfully.

Please I need a solution as soon as possible.

Best regards,

Omer SOYER

Re: Installation Failure Autocad 2017-16

Alfred.NESWADBA — Thu, 28 Sep 2017 23:00:49 GMT

Hi,

>> sofware components can not be installed succesfully

Which components?

If you have log-files, please upload them.

Please let us know which operating system you have installed and which Framework is the most current one on your system.

- alfred -

Re: Installation Failure Autocad 2017-16

Mark.Lancaster — Fri, 29 Sep 2017 20:18:46 GMT

@Anonymous

Without your installation log file we can only speculate what the issue is at this point. So attach your installation file here so we can review it.

Posting info: Sometimes the installation log file contains the serial # that was assigned to you. Open your log file using Windows Notepad and perform a search on "/SN". Depending on the number of installation attempts, your serial # may be located throughout the log file. If present, remove or "X" out your serial # prior to posting.

Re: Installation Failure Autocad 2017-16

Anonymous — Fri, 29 Sep 2017 21:00:57 GMT

Hello,

Thank you very much for a quick response. I attached the log file. I would be very happy if you can help me out .

Re: Installation Failure Autocad 2017-16

Anonymous — Fri, 29 Sep 2017 21:04:11 GMT

Hello,

Thank you so much for a response to my issue. I just attached the log file. And my operating system is windows 10 home version. However I am not sure about the framework. Can you please tell me that how can I learn that ?

Re: Installation Failure Autocad 2017-16

natasha.l — Fri, 29 Sep 2017 21:07:37 GMT

Hello @Anonymous,

I understand you are a student trying to get access to your free student software, please try the preparation steps before downloading & installing and select a Browser Download method in your Educational Account.

Please follow these steps:

Conduct a Clean Uninstall of the program & use the MSfixitTool to complete the uninstall
If, you are eligible for Educational Software Create an Account
Review the Steps for Setting-Up Student Software
Your Educational Account will provide you with all the information you will need to download, install & activate directly on the site to the left under "All Products" & select Browser Download. (note: information will appear in your Autodesk account in 24-48hrs)

Example:

5. An internet connection is required to activate, every 30days you should be connected to the internet at some point (to verify your license & use the software)

Let us know if you have any questions.

Please "Accept As Solution" if a reply has helped resolve the issue or answered your question, to help others in the community.

Re: Installation Failure Autocad 2017-16

Alfred.NESWADBA — Fri, 29 Sep 2017 21:13:47 GMT

Hi,

please download the installation files from Autodesk Virtual Agent >>>click<<<, then disable antivirus and start the downloaded exe with right-click ==> start as administrator.

Good luck, - alfred -

Re: Installation Failure Autocad 2017-16

Anonymous — Fri, 29 Sep 2017 21:15:22 GMT

Hi,

Will I be able to run the program after these steps ?

Re: Installation Failure Autocad 2017-16

natasha.l — Fri, 29 Sep 2017 21:31:50 GMT

Hello @Anonymous,

If your operating system meets the system requirements you should be able to install with the steps provided make sure to take your time following the steps.

Re: Installation Failure Autocad 2017-16

Anonymous — Fri, 29 Sep 2017 23:06:11 GMT

@Alfred.NESWADBA wrote:
Hi,

>> sofware components can not be installed succesfully
Which components?
If you have log-files, please upload them.

Please let us know which operating system you have installed and which Framework is the most current one on your system.

- alfred -

Hello,

Alfred Thank you so much for your solution. However I have another problem. Through the files that I downloaded, I coul not find the the product key and serial number. Can you please help me on that ?

Re: Installation Failure Autocad 2017-16

Alfred.NESWADBA — Fri, 29 Sep 2017 23:17:19 GMT

Hi,

>> I coul not find the the product key and serial number

Go to the subscription center (https://manage.autodesk.com) ... there you find your serials and product keys.

- alfred -