topic Re: installation issue in Installation & Licensing Forum

installation issue

Anonymous — Sun, 01 Oct 2017 06:03:15 GMT

Can anyone help to solve this installation issues? I did follow all the possible trouble shooting guide available on Autodesk.com and nothing seems to work for me. Firewall and internet security software is turned off. All C++ redistributed libraries where uninstalled. Windows 10 up to date with all patches. Same error for all possible versions of CFD (2016, 2017, 2018).

Attached log file from last try.

This is a public forum, please refrain from posting serial numbers or personal information

Edited by
Discussion_Admin

RE: installation issue

Otto — Sun, 01 Oct 2017 05:29:38 GMT

Hello 86012108336 and welcome to the Autodesk community!

It looks like you need to find out more about downloading or re-downloading software, or are having issues that may be resolved by re-downloading.

For Windows users, before downloading products on Windows 10, please check that the product is compatible.

For general information about downloading or re-downloading (including eligibility), Community members with similar questions found the following article(s) useful:

Download Finder

Previous Versions of Autodesk Software

Download Methods

Find Your Eligibility for Previous Versions of Autodesk Software

Oftentimes installation and/or download issues can be addressed by using a different download method, or by downloading directly from the Autodesk Virtual Agent. Community members with similar issues found the following article(s) useful:

Software & Downloads

Downloading Previous Versions of Autodesk Software Using the Virtual Agent (Please be sure to disable your firewall and anti-virus before downloading)

Performing a Clean Uninstall

Re: installation issue

Mark.Lancaster — Sun, 01 Oct 2017 05:59:12 GMT

@Anonymous

Your installation is failing on to update netframe 3.5 SP1 and although you were probably unaware of this, but when you post or share stuff here, please make sure it doesn't include your personal information such as your serial #. This is a world wide user forum and that type of info should not be included in your posting. Granted the installation log file helped us to determine your root cause (but it did contain your serial #)... So in the future remove or blur it out before posting. I will have the moderator remove it in order to protect your information.

As far as I know CFD is not supported under Windows 10.

At this time I would recommend that you bypass netframe 3.5 SP1 by modifying the installation setup.ini. But at this point you are using the web installer which fails more than those times it installs. Meaning you can't modify the setup.ini since there's no software media on your machines. Go into your Autodesk Account and change the download method to browser download or download manager. For the browser download make sure to take note of the # of parts that will be downloaded and make sure your browser's popup blocker is not enabled.

Re: installation issue

Anonymous — Tue, 03 Oct 2017 08:28:38 GMT

Hi Mark,

You wrote:

At this time I would recommend that you bypass netframe 3.5 SP1 by modifying the installation setup.ini.

Which line in Setup.ini should i modifi to skip the .NET 3.5 SP1 installation and what should it look like

Re: installation issue

Mark.Lancaster — Tue, 03 Oct 2017 11:08:53 GMT

@Anonymous

Make a copy of the setup.ini. Rename the copy to setup.txt and attach it here. Each product has their own setup.ini syntax so its not just an easy thing to point to.