topic Re: education and student access problem in Installation & Licensing Forum

education and student access problem

b.rea — Wed, 08 Mar 2023 17:04:47 GMT

Steps to reproduce
Dear Autodesk,
I am having trouble getting my educational access approved.

Expected results
Ability to use AutoCAD and other products

Actual results
Your website states "Apologies for the delay. The verification system is currently experiencing a problem. We’re working hard to resolve the issue. Please try again later."

URL where issue occurs
https://www.autodesk.com/education/edu-software/overview?sorting=featured&filters=individual

Browser
Safari

OS
Mac

Re: education and student access problem

rushabhthakkar_910 — Thu, 09 Mar 2023 04:31:02 GMT

@b.rea, Try using a different browser and try using Incognito mode too. Also try rebooting your system.

If these don't work, contact educational support...!! https://www.autodesk.com/education/support

Re: education and student access problem

mdavis22569 — Thu, 09 Mar 2023 20:38:22 GMT

Try rebooting the PC

Then use SAFARI or Google Chrome in the Incognito Mode.

This should help resolve it

Re: education and student access problem

ricardo_8896 — Fri, 16 Jun 2023 21:24:28 GMT

I have the same problem and I have tried with other search engines and in incognito mode my problem is still not solved, I always get the same thing...

I also contact autodesk technical support and I'm still waiting for a solution...

If you got any solution please provide it.

Re: education and student access problem

LeoWarrenADSK — Wed, 21 Jun 2023 00:17:20 GMT

Hi @ricardo_8896,

I've escalated your case within our educational support team, they will be in touch soon,

All the best,

Re: education and student access problem

u1153788 — Fri, 11 Aug 2023 13:17:42 GMT

I have the same issue and tried to access it with several browsers: Chrome incognito window, MS Edge, and Brave private window.

I still can not access the products. The website says "Apologies for the delay. Open a private window or incognito window and try again"

I would much appreciate it if you could help me solve this problem.

Re: education and student access problem

LeoWarrenADSK — Sat, 12 Aug 2023 00:40:35 GMT

Hi @u1153788,

Unfortunately, we are aware of an issue which presents with this error message.

Please reach out to our education team who will be able to resolve this issue for you.

If you have any further questions, please let us know.

Re: education and student access problem

pete_hwangE83KT — Fri, 01 Sep 2023 23:41:52 GMT

Hi Leo,
I mentor a top-ranked FTC robotics team and am running into the exact same problem, unable to progress with creating my education account to get access to Autodesk CAD software. I've tried multiple browsers, in cognito and even different login emails, over the course of months.

Can you also escalate my case to the educational support team, so they can get in touch with me?

I've tried reaching them through the link you provided. But I always get deadended with the virtual chat agent and have not been able to contact a human for help.

Thank you!

Re: education and student access problem

LeoWarrenADSK — Mon, 04 Sep 2023 18:39:24 GMT

Hi @pete_hwangE83KT,

I can't find your account in our education backend, can you please try going to https://www.autodesk.com/education/edu-software/overview?sorting=featured&filters=individual and select 'Get Educational Access', there is an option for mentors.

If you have any screenshots of any issues, that will be greatly appreciated if I need to reach out to the education team.

Re: education and student access problem

shauryabichu — Tue, 05 Sep 2023 14:02:19 GMT

i have the same problem. i cant access it on any browser on my laptop or computer but it works fine on phone. sadly i cant do my work on my phone

Betreff: education and student access problem

TAR_Loki — Mon, 11 Sep 2023 07:31:55 GMT

Hello together,

I too have had this problem for over a month now.
I have also contacted the support team directly and my ticket was also forwarded to the colleagues. ( CaseNo:20789104. )
However, when I read it here, it almost seems like there is a general problem with the login.

I just tried to have my username sent to me and got the following message:

Could it be that the Education database has a problem if the actual user exists several times in the system and therefore can't reset the name and password information?