topic Re: Student License errors in Installation & Licensing Forum

Student License errors

Anonymous — Wed, 04 Oct 2017 22:36:29 GMT

I've recently tried installing maya and 3ds max through the education community bit I keep getting license errors when I launch the applications. Then when I try to import my license I get an error on that too. Pls help

Re: Student License errors

lynn_zhang — Thu, 05 Oct 2017 00:56:05 GMT

Hi @Anonymous Welcome to Autodesk Community!

As you already have the student license, you can re-download 3ds Max from our Virtual Agent (click on Download Links, choose product and version). Then try the installation again. Hope it works.

Re: Student License errors

Anonymous — Thu, 05 Oct 2017 20:45:41 GMT

I did that and it did absolutely nothing, still getting the same error.

Re: Student License errors

natasha.l — Thu, 05 Oct 2017 21:20:47 GMT

Hello @Anonymous,

What licensing error do you receive when you try to launch?

Please review this post first Steps for Setting-Up Student Software
Please confirm you had a complete download, if not try a Clean Uninstall & reinstall Use the Browser Download Method in your Autodesk Account
You can try to conduct a License Reset, your activation file that allows you to activate may have been corrupted this will resolve that

Keep us posted.

Please "Accept As Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: Student License errors

Anonymous — Thu, 05 Oct 2017 21:49:01 GMT

I'm getting the error code 110, something to do with a license error. I have a screenshot of it attached to the original post

Re: Student License errors

natasha.l — Fri, 06 Oct 2017 23:18:57 GMT

Hello @Anonymous,

Please try the reset license information I provided before, once you finish that then make sure to use the proper serial# & product key and verify it matches the installation screen (type it in, do not copy/paste).

How to find the Serial Number and Product Key for your Autodesk product

If you are still having an issue and it seems it is the serial #, fill out this form with the educational support team or use Register.autodesk.com

Keep us posted.

Please "Accept As Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: Student License errors

natasha.l — Mon, 09 Oct 2017 23:25:04 GMT

Hello @Anonymous,

Just checking in with you, hope you were able to resolve this.

Please "Accept As Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: Student License errors

Anonymous — Thu, 12 Oct 2017 14:09:16 GMT

Well I've tried every solution so far and none worked. Instead I just have to use the 2018 versions at home, despite using 2017 at college. Hope my files can port over easily

Re: Student License errors

Anonymous — Thu, 12 Oct 2017 16:10:50 GMT

Welcome to Autodesk....

It's frustrating with how buggy not only the software is but also their Activation & Registration process is.

I've been trying to activate my expired Maya 2015 license to no avail. Logging in is also giving me an issue saying that I have an invalid user name, password or client certificate.

Very frustrating experience

Re: Student License errors

natasha.l — Thu, 12 Oct 2017 18:43:49 GMT

Hello @Anonymous,

Glad to hear you were able to install 3ds Max. I will reach out to @Alfred.DeFlaminis to see if he has some suggestions on how to best handle your files.

Thank you for reporting back.

Re: Student License errors

Alfred.DeFlaminis — Thu, 12 Oct 2017 20:44:39 GMT

Hello @Anonymous and welcome to the community,

You can save your 2018 files as 2017 files by using the dropdown menu when you click File->Save As. Please let me know if you have any questions. Thanks!

Best Regards,