topic Re: Error 2711 when installing Maya 2018 in Installation & Licensing Forum

Error 2711 when installing Maya 2018

Anonymous — Sun, 15 Oct 2017 19:06:46 GMT

Cancelled my original install of Maya 2018 then tried installing again. Student. I have .net 4.7 installed. Windows 10.

I have tried clearing temp folders and deleting Autodesk folder from C drive and reinstalling but this is when I get it.

Getting these three errors:

http://prntscr.com/gxs7l2

http://prntscr.com/gxs7r1

http://prntscr.com/gxs7uh

Maya2018Setup Log:

2017/10/15:19:59:37	story	JAMES--MAIN	=== Setup started on JAMES--MAIN by story ===
2017/10/15:19:59:37	story	JAMES--MAIN	Path_Length: 140
2017/10/15:19:59:37	story	JAMES--MAIN	Current Directory C:\Autodesk\Autodesk_Maya_2018_wi_en-US
2017/10/15:19:59:37	story	JAMES--MAIN	Launch 
2017/10/15:19:59:37	story	JAMES--MAIN	CommandLine [REMOVED]
2017/10/15:19:59:37	story	JAMES--MAIN	Path_Length: 140
2017/10/15:19:59:37	story	JAMES--MAIN	Current Directory C:\Users\story\AppData\Local\Temp\_AI6774.tmp
2017/10/15:19:59:41	story	JAMES--MAIN	=== Setup ended ===

Here's what error 2711 means in the error docs - http://prntscr.com/gxsa6k - absolutely useless.

RE: Error 2711 when installing Maya 2018

Otto — Sun, 15 Oct 2017 19:07:41 GMT

Hello storyjsjjames and welcome to the Autodesk community!

It looks like you are seeing a Windows Installer Error Message. The following article(s) should help you resolve the problem:

Windows Installer Error Messages

Errors during AutoCAD software installation

Re: Error 2711 when installing Maya 2018

Mark.Lancaster — Sun, 15 Oct 2017 19:29:51 GMT

You are installing using install now or the web installer. This interface always has issues. Go into your Autodesk Account and change the install now option to browser diwnload. Should be a lunk under the install button to do this. Also make sure your browser pop up blocker is disabled

Re: Error 2711 when installing Maya 2018

Anonymous — Sun, 15 Oct 2017 20:24:50 GMT

I downloaded through browser download and it after installing and extracting it has taken me to the installer and is giving me the same errors when I press install.

Re: Error 2711 when installing Maya 2018

Mark.Lancaster — Sun, 15 Oct 2017 20:32:36 GMT

@Anonymous

Sorry to hear.. It may be related to a corrupt netframe installation on your machine. I would suggest using the netframe cleanup/repair tool from Microsoft tool and see if you can install after that.

Re: Error 2711 when installing Maya 2018

Anonymous — Sun, 15 Oct 2017 20:46:37 GMT

Tried the tool, ran the installer again and still getting the errors.

Re: Error 2711 when installing Maya 2018

Anonymous — Mon, 16 Oct 2017 16:10:36 GMT

Anyone else got any suggestions?

Re: Error 2711 when installing Maya 2018

Darin.Green — Mon, 16 Oct 2017 16:13:24 GMT

@Anonymous

Can you provide the installation log file? This file is located in your temp directory. C:\Users\<Username>\Appdata\Local\Temp

Re: Error 2711 when installing Maya 2018

natasha.l — Mon, 16 Oct 2017 16:25:42 GMT

Hello @Anonymous,

Welcome & thank you for posting. Make sure you have downloaded Maya 2018 completely.

1. The browser download for Maya 2018 is 3.7GB you will need three times the space, check the size of the installation media folder it should be 3.77 GB Autodesk_Maya_2018_EN_JP_ZH_Win_64bit_dlm.

2. Take a look at your Event Viewer to see if you have any system errors. You can try to use AIDA tool it will pull logs for you helping to indicate the cause of the issue.

3. Since you are running .NET 4.7 Framework you should check to make sure you have the latest update, Windows 7, 8.1, 10 Updates | Microsoft .NET Framework.

On a Windows 10, you will have to uninstall the entire Windows update, that includes the 4.7 .NET Framework.

Reinstall .NET Framework 4.7 or the latest update (depending on the OS) through Windows Update Center or on the Microsoft website.

*Note: If you can no longer uninstall the update, several Microsoft customers have conducted a System Restore to have the update removed.

Please "Accept As Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: Error 2711 when installing Maya 2018

Anonymous — Mon, 16 Oct 2017 17:00:13 GMT

Before I reinstall my .net 4.7. I keep seeing a warning before the error happens, when looking in event viewer, and the warning is

Failed to connect to server. Error: 0x800401F0

which is followed by the error

Product: Autodesk Maya 2018 -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2711. The arguments are: ADSKInstallSharedComponentFeature, ,

Do you think that may be the cause of the error? If so, how do I prevent this from happening?

Re: Error 2711 when installing Maya 2018

natasha.l — Mon, 16 Oct 2017 17:05:43 GMT

Hello @Anonymous,

Can you take a look at the details of the error in Event Viewer, check the time of the event etc.?

Also, try to run the AIDA tool it will pull these logs for you.

Re: Error 2711 when installing Maya 2018

Anonymous — Mon, 16 Oct 2017 17:11:06 GMT

- System 

  - Provider 

   [ Name]  MsiInstaller 
 
  - EventID 10005 

   [ Qualifiers]  0 
 
   Level 2 
 
   Task 0 
 
   Keywords 0x80000000000000 
 
  - TimeCreated 

   [ SystemTime]  2017-10-16T17:07:27.677802200Z 
 
   EventRecordID 21437 
 
   Channel Application 
 
   Computer James--Main 
 
  - Security 

   [ UserID]  REMOVED. 
 

- EventData 

   Product: Autodesk Maya 2018 -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2711. The arguments are: ADSKInstallSharedComponentFeature, ,  
   (NULL) 
   (NULL) 
   (NULL) 
   (NULL) 
   (NULL) 
    
   7B44424330374639462D354334342D344537362D383830352D4139373038303744424436427D

Here is the details tab.

Re: Error 2711 when installing Maya 2018

natasha.l — Mon, 16 Oct 2017 17:15:12 GMT

Hello @Anonymous,

You mentioned you tried conducting a uninstall, please make sure you conducted a clean install.

Conduct a Clean Uninstall of the application & use the MSfixitTool to complete it
Reboot the computer & log in as a Windows Administrator
Clean out the TEMP folder. To open the TEMP folder, type %TEMP% in the address bar of Windows Start Menu and hit Enter
Temporarily disable security settings like Antivirus, Firewall & UAC on your Windows operating system
Use the Browser Download Method in your Autodesk Account or via the Autodesk Virtual Agent (download all the parts)

Please "Accept As Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: Error 2711 when installing Maya 2018

Anonymous — Mon, 16 Oct 2017 19:25:30 GMT

Did all this, still got the same error, and failed to connect to server warning in the event viewer.

Re: Error 2711 when installing Maya 2018

natasha.l — Tue, 17 Oct 2017 23:35:24 GMT

Hello @Anonymous,

Are you in a restricted environment that would limit your access to Autodesk servers to activate & validate your license?

Try a different network environment, see if you can access another WiFi location with less restrictions
An internet connection is required to activate, every 30days you should be connected to the internet at some point (to verify your license & use the software) Adjust your proxy settings, to allow access during the install & first launch, also make sure you have an uninterrupted connection.
Temporarily disable security settings like Antivirus, Firewall & UAC on your Windows operating system

Thank you for posting.

Please "Accept As Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.