topic HELP! Users are getting "Failed to Acquire License" error in Installation & Licensing Forum

HELP! Users are getting "Failed to Acquire License" error

Anonymous — Tue, 14 Mar 2023 18:32:16 GMT

Had an update to 2023 apps over the weekend and we have a couple users get the following licensing error:

This is coming up on all their Adesk apps and thus are dead in the water.

We've attempted the fix shown here:

After updating licensing configuration Vault client fails to launch with message "Error 319 failed to acquire a license. please try again later or restart the product" (autodesk.com)

But no luck.

Reseller has been unresponsive & we need to get them up and running again.

Suggestions?

Re: HELP! Users are getting "Failed to Acquire License" error

rushabhthakkar_910 — Tue, 14 Mar 2023 18:46:05 GMT

@Anonymous, have a look at this..!! https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Failed-to-acquire-a-license-Please-restart-the-product-A-Vault-Troubleshooting-Guide.html

Re: HELP! Users are getting "Failed to Acquire License" error

Anonymous — Tue, 14 Mar 2023 19:16:49 GMT

@rushabhthakkar_910 Thank you. We've worked thru a few of those with no resolution, I have the user going through any other steps as we speak. Will let you know the outcome.

Thanks again.

Re: HELP! Users are getting "Failed to Acquire License" error

mdavis22569 — Tue, 14 Mar 2023 19:26:49 GMT

@Anonymous

Check the EE post .. I think Neil posted about this ...

outside of this:

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Failed-to-acquire-a-license-Please-restart-the-product-A-Vault-Troubleshooting-Guide.html#:~:text=Check%20the%20license%20server%20to,Vault%20Professional%20license%20is%20required.

Re: HELP! Users are getting "Failed to Acquire License" error

karthur1 — Wed, 15 Mar 2023 12:21:44 GMT

I was having the exact same issue on VP 2022. I had to uninstall/reinstall to resolve this problem.

Thanks

Re: HELP! Users are getting "Failed to Acquire License" error

mdavis22569 — Wed, 15 Mar 2023 12:41:05 GMT

@karthur1 @Anonymous

I just messaged Neil Cross about it

Question, do you both have the New Autodesk Access or still the older ADA?

Re: HELP! Users are getting "Failed to Acquire License" error

karthur1 — Wed, 15 Mar 2023 12:50:43 GMT

If you talking about the new AD Desktop App, yes that is what I have installed.

Re: HELP! Users are getting "Failed to Acquire License" error

Anonymous — Wed, 15 Mar 2023 17:42:49 GMT

Reading thru that post, we've attempted basically everything listed that applies. But the standout I see is they never uninstalled the 2018 client when they updated to 2023. I have a good feeling that's the cause.

I've always uninstalled older versions, at least the Vault Client prior to a new install.

We're going to give that a try on one of the users to see if that does the trick.

Back with an update soon.

Thanks all.

Re: HELP! Users are getting "Failed to Acquire License" error

Anonymous — Wed, 15 Mar 2023 18:01:19 GMT

@mdavis22569 wrote:

@karthur1 @Anonymous

I just messaged Neil Cross about it

Question, do you both have the New Autodesk Access or still the older ADA?

I don't see either on any of the users systems as of yet. Things are are very locked down, almost to the point of a government facility, so downloads and extras are tightly controlled, I can't even get to some Adesk pages unless I use my phone and off their network....fun stuff.

Re: HELP! Users are getting "Failed to Acquire License" error

Anonymous — Wed, 15 Mar 2023 21:04:22 GMT

Update on this.

One user I found out seems to have a known "problem child" system and always needs special attention for downloads, etc. The 2023 change over install took 3 attempts before it completed. As far as his Vault Client, yes, they left the 2018 version on everyone's systems. Once 2018 was uninstalled and 2023 reinstalled, all seems to be working fine. IT wasn't aware best practices are to uninstall the older releases, especially Vault Client prior to the new install.

So, IT is now planning on doing an uninstall of 2018 apps, leaving a few specific stations with such still available just in case (without the Vault Client), and then repair or reinstalling Vault Client 2023 to fix this issue.

We also found a very similar error and were able to fix that by having the user log out of their Adesk account, reboot and manually log back into the Adesk account.

So things here are finally looking up. Considering they went into this large jump update kinda blind, it went fairly smooth and only a handful of issues. Some are, of course operator error and bad practices. But that's why they brought the Angry Elf in to clear up...;)

Thanks everyone for your help!