topic Unsigned AutoCAD updates blocked by Security Software in Installation & Licensing Forum

Unsigned AutoCAD updates blocked by Security Software

TomBeauford — Wed, 15 Mar 2023 19:47:00 GMT

Our IT say the only way to fix all the pop-ups is to disable AutoCAD updates if AutoCAD will not provide signatures with them.

Any suggestions?

Re: Unsigned AutoCAD updates blocked by Security Software

DarrenP — Wed, 15 Mar 2023 20:48:52 GMT

If your IT doesn’t allow the updates then you need to convince them these updates are needed

Autodesk is the only that can sign the updates you can’t really do anything about this part

Re: Unsigned AutoCAD updates blocked by Security Software

TomBeauford — Wed, 15 Mar 2023 21:09:40 GMT

Quick Google search online: https://files.carlsonsw.com/mirror/manuals/Carlson_2014/source/General/Settings/Edit_Symbol_Library/Edit_Symbol_Library.htm

Re: Unsigned AutoCAD updates blocked by Security Software

DarrenP — Wed, 15 Mar 2023 21:12:31 GMT

Did you reply to the wrong post?

This is has nothing to do with this issue

Re: Unsigned AutoCAD updates blocked by Security Software

JTBWorld — Thu, 16 Mar 2023 00:49:34 GMT

If you want them signed (I agree they should be) you need to contact Autodesk directly.

Re: Unsigned AutoCAD updates blocked by Security Software

TomBeauford — Thu, 16 Mar 2023 12:37:50 GMT

Yes I did, thanks!

Re: Unsigned AutoCAD updates blocked by Security Software

mdavis22569 — Thu, 16 Mar 2023 12:47:49 GMT

Hi @TomBeauford

Curious have you tried the new Autodesk Access taking place of ADA?

Re: Unsigned AutoCAD updates blocked by Security Software

TomBeauford — Thu, 16 Mar 2023 12:58:37 GMT

I've got Autodesk Access at home where updates work great but as our IT is blocking unsigned updates I can't get it at work.

Re: Unsigned AutoCAD updates blocked by Security Software

TravisNave — Thu, 16 Mar 2023 13:38:33 GMT

As an IT admin myself, they should be able to 1. Make an exception and/or install for you or 2. Temporarily disable the restriction for you. If they do not, they are lazy or incompetent.

But also as an IT admin, I always ask if you actually need the update? Does it fix a known problem that you are having or provide additional features that you do not have? Or are you updating simply for the sake of updating? If it is the latter, I generally do not recommend nor approve of such updates. I live by the "if it's not broke, don't fix it" mantra.

Re: Unsigned AutoCAD updates blocked by Security Software

TomBeauford — Thu, 16 Mar 2023 17:29:46 GMT

I wasn't trying to get approval as I always read about updates to make sure we need them. Most are for foreign languages or countries. Majority of the rest are for things we don't use.

Someone from our IT has been working with me to try and stop the auto-updates that have generated the constant popups from our security software that have me unable to work right now. She's searching for an answer. If you have any suggestions for our IT folk let me know.

Re: Unsigned AutoCAD updates blocked by Security Software

TravisNave — Thu, 16 Mar 2023 18:11:31 GMT

If all you want to do is stop the update feature, then uninstall the Autodesk Desktop App.

Re: Unsigned AutoCAD updates blocked by Security Software

JTBWorld — Thu, 16 Mar 2023 18:38:58 GMT

See How to disable users ability to install updates via Autodesk Access

Re: Unsigned AutoCAD updates blocked by Security Software

TomBeauford — Thu, 16 Mar 2023 19:58:35 GMT

We use Ivanti to protect all our PC's and servers. Uninstalling and reinstalling it on my PC seems to have fixed the issue, I'm back to work. While our local hospital and city have had serious issues with ransomware and viruses our county has never had a serious issue. While IT's had to uninstall and reinstall it for me 3 times in as many years for various issues with my PC the protection it provides is more than worth the occasional times it been overprotective.

Thanks for the suggestions though.