topic Re: RE: Maya 2018 installation failing in Installation & Licensing Forum

Maya 2018 installation failing

Anonymous — Tue, 24 Oct 2017 15:58:21 GMT

Trying to install Maya on a win 10 machine, fails with an error 26352 and leaves this in the log file:

2017/10/24:10:52:41 593997 BAH2UA7242HGP === Setup started on BAH2UA7242HGP by 593997 ===
2017/10/24:10:52:41 593997 BAH2UA7242HGP Path_Length: 140
2017/10/24:10:52:41 593997 BAH2UA7242HGP Current Directory C:\Users\593997\AppData\Local\Temp\_AI80BE.tmp
2017/10/24:10:52:41 593997 BAH2UA7242HGP Launch
2017/10/24:10:52:44 593997 BAH2UA7242HGP PageOpen LaunchDialog
2017/10/24:10:52:49 593997 BAH2UA7242HGP PageOpen LicenseDialog
2017/10/24:10:52:55 593997 BAH2UA7242HGP PageOpen ProductInfoDialog
2017/10/24:10:52:55 593997 BAH2UA7242HGP PageOpen ProductSelectionDialog2
2017/10/24:10:52:57 593997 BAH2UA7242HGP PageOpen FullProgressDialog
2017/10/24:10:52:57 593997 BAH2UA7242HGP Installing Microsoft Visual C++ 2012 Redistributable (x86): "C:\Autodesk\Autodesk_Maya_2018_EN_JP_ZH_Win_64bit_dlm\3rdParty\x86\VCRedist\2012UPD4\vcredist_x86.exe" /install /quiet /norestart
2017/10/24:10:53:01 593997 BAH2UA7242HGP Microsoft Visual C++ 2012 Redistributable (x86) return code: 0
2017/10/24:10:53:01 593997 BAH2UA7242HGP Install Microsoft Visual C++ 2012 Redistributable (x86) Succeeded
2017/10/24:10:53:01 593997 BAH2UA7242HGP Installing Microsoft Visual C++ 2012 Redistributable (x64): "C:\Autodesk\Autodesk_Maya_2018_EN_JP_ZH_Win_64bit_dlm\3rdParty\x64\VCRedist\2012UPD4\vcredist_x64.exe" /install /quiet /norestart
2017/10/24:10:53:04 593997 BAH2UA7242HGP Microsoft Visual C++ 2012 Redistributable (x64) return code: 0
2017/10/24:10:53:04 593997 BAH2UA7242HGP Install Microsoft Visual C++ 2012 Redistributable (x64) Succeeded
2017/10/24:10:53:04 593997 BAH2UA7242HGP Installing Autodesk License Service Certificate:   TRANSFORMS="C:\Users\593997\AppData\Local\Temp\_AI80BE.tmp\x64\CLIC\CLIC_x64_Release_certificate-standalone.mst" ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Autodesk\Autodesk_Maya_2018_EN_JP_ZH_Win_64bit_dlm\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2017/10/24:10:53:11 593997 BAH2UA7242HGP Install Autodesk License Service Certificate Failed Installation aborted, Result=1603
2017/10/24:10:53:11 593997 BAH2UA7242HGP Rollback Microsoft Visual C++ 2012 Redistributable (x64) Failed Installation aborted, Result=1619
2017/10/24:10:53:11 593997 BAH2UA7242HGP Rollback Microsoft Visual C++ 2012 Redistributable (x86) Failed Installation aborted, Result=1619

Any ideas?

Thanks,

--BT

RE: Maya 2018 installation failing

Otto — Tue, 24 Oct 2017 15:58:44 GMT

Hello Taylor_Keneth and welcome to the Autodesk community!

It looks like you are seeing the following error: Error: Microsoft Visual C++ 2012 Redistributable (x86). The following article(s) should help you resolve the problem:

Error: "Microsoft Visual C++ 2012 install failed, Result=-2147024546"

Error installing Microsoft Visual C 2010 Redistributable package: Generic trust failure.

Re: Maya 2018 installation failing

Mark.Lancaster — Tue, 24 Oct 2017 16:07:44 GMT

@Anonymous

Welcome to the Autodesk User's Community..

Its failing on updating the Autodesk License certification. I found this article http://www.teamsystemsolutions.com/support/knowledge-base/installation-fails-with-error-code-26352.aspx but the solution is at your own risk. I've never seen this error before so its at your own risk.

I will page @natasha.l for her input.

Re: Maya 2018 installation failing

natasha.l — Tue, 24 Oct 2017 18:34:53 GMT

Hello @Anonymous,

Welcome.

Please let us know where you are pulling this download from, are you installing from a deployment?

Try grabbing it from your Autodesk Account & try a Browser Download.
Adjust Lan Settings & Proxy Setting
Use Fiddler to locate web sessions being processed on the system, to locate network traffic
System clock settings

Thank you for posting & let us know if you have any questions.

Please "Accept As Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: Maya 2018 installation failing

Anonymous — Tue, 24 Oct 2017 19:02:43 GMT

I've tried installing view the web installer and a local deployment, neither gets past the error.

--Brad

Re: Maya 2018 installation failing

natasha.l — Tue, 24 Oct 2017 21:22:14 GMT

Hello @Anonymous,

Please try the download from your Autodesk Account, the steps above to make sure you have access to your systems folders & access to Autodesk services:

Conduct a Clean Uninstall of the application & use the MSfixitTool to complete it
Reboot the computer & log in as a Windows Administrator
Clean out the TEMP folder. To open the TEMP folder, type %TEMP% in the address bar of Windows Start Menu and hit Enter
Temporarily disable security settings like Antivirus, Firewall & UAC on your Windows operating system
Use the Browser Download Method in your Autodesk Account

Let us know how it goes.

Please "Accept As Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: Maya 2018 installation failing

natasha.l — Wed, 25 Oct 2017 23:23:31 GMT

Hello @Anonymous,

Have you given a different download a try? It could be related to the deployment or lack of prep for the install, the easiest way to know is to try another download.

Thank you for posting to the community & let us know how it went.

Please "Accept As Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: Maya 2018 installation failing

Anonymous — Thu, 26 Oct 2017 12:58:05 GMT

I've tried using a few different methods to no avail. I believe this is a problem with the way our company locks access to machines down. I am working with our internal IT to try and obtain full administrator access to install as I do not have that and I believe that is the problem.

Thanks,

--Brad

Re: Maya 2018 installation failing

Anonymous — Mon, 30 Oct 2017 13:12:31 GMT

Manually installing \x64\CLIC\Autodesk_License_Service_(x64)_5.1.5_Hotfix_1.msp and

CLIC_x64_Release.msi first before running the installer apparently tricked the installer in thinking the certs were there and allowed it to complete the install.

Thanks everyone.

--BT

Re: Maya 2018 installation failing

natasha.l — Mon, 30 Oct 2017 16:59:14 GMT

Hello @Anonymous,

Glad to hear you found an interesting workaround especially if you ran it with Administrator permissions by right-clicking & "Run As Administrator" would help as well.

As you mentioned, yes you need Administration permissions only during the install & first launch.

Thank you for letting us know about what resolved it & for contributing!

Re: Maya 2018 installation failing

Anonymous — Mon, 23 Apr 2018 02:01:39 GMT

Hi
It appears I am having the same issue as you were, "Install Autodesk License Service Certificate Failed Installation aborted, Result=1603"
We tried to troubleshoot it but couldn't find an anwser.
-we made sure we are the administrator on the computer
-we found that we already had the .NET installed
we tried to install "\x64\CLIC\Autodesk_License_Service_(x64)_5.1.5_Hotfix_1.msp" but when we ran the installer it said that that we might not have the program the it needed to update, or that we didn't have the latest version, we are trying to install the Maya Autodesk 2018

do you have any guidance?

Re: Maya 2018 installation failing

Anonymous — Tue, 24 Apr 2018 01:23:23 GMT

my system also says the same thing

Re: Maya 2018 installation failing

natasha.l — Tue, 24 Apr 2018 23:27:03 GMT

Hello @Anonymous & @Anonymous,

You can review the steps in >this article<, try the steps outlined to adjust proxy settings & whitelisting the domains necessary for license validation.

If the issue persists be sure to try Option 8: Regenerate Root Certificates.

Let us know how this turns out.

Please “Accept As Solution” if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: Maya 2018 installation failing

natasha.l — Wed, 25 Apr 2018 23:43:45 GMT

Hello @Anonymous,

I wanted to check-in with you, I hope you were able to resolve the issue.

Please “Accept As Solution” if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: RE: Maya 2018 installation failing

Anonymous — Fri, 20 Jul 2018 07:25:00 GMT

uninstall both VC++ (x86,x64),and run setup again.it should work.

Re: RE: Maya 2018 installation failing

libby_bass — Tue, 21 Aug 2018 14:07:20 GMT

I am having issues with installing Maya 2018. I get an error saying cannot open device or file specified C:\Users\Admin\AppData\Local\Temp\_AIA2F8.tmp\x64\Maya\Maya.msi

There is no AppData folder in Admin. Im running Windows 10

I have also tried a Browser Download and the Desktop App.

Please advise.

Cheers

Re: RE: Maya 2018 installation failing

Mark.Lancaster — Tue, 21 Aug 2018 15:35:26 GMT

@libby_bass

Appdata is a hidden folder. Are you viewing hidden files/folders?

There's a couple of ways to properly download and install your Autodesk product to your machine. Please review this article and the solution it provides.

Re: RE: Maya 2018 installation failing

libby_bass — Wed, 22 Aug 2018 09:09:22 GMT

Hi Mark

Thanks for the info. I followed the instructions but when I ran the Pre-requisite Checker nothing happened - ie. no results. It seemed to run it fine but then the window closed an no results were shown. I tried un-installing, and re-installing but the same problem. So I continued with the rest of the instructions in the Preferred Method for Downloading and Installing but I still had the missing Maya.msi. The folder was hidden so the file is there, as you can see from the attached.

Cheers