topic Re: ACAD 2017 problems in Installation & Licensing Forum

ACAD 2017 problems

jdou1 — Fri, 27 Oct 2017 15:21:34 GMT

Hi,

I have been using a licensed version of ACAD 2017 for some time on a Dell Laptop with the following configuration:

Windows 10 Pro;Intel (R) Core (TM) i7 -264M CPU @ 2.80GHz, 6.00GB RAM64-bit OS; Intel (R) HD Graphic 3000 and NVIDIA GeFORCE GT 555M.

The main problem is that the programme doesn't even load or rather it takes about 15 minute to launch. Then it doesn't take any commands! It has to be force shut.

I've sent my complaints to Autodesk who eventually started communicating with me privately. They told me to uninstall the programme using a specific sequence which was followed. I made sure that all file remnants are removed. Then they asked me to reinstall programme from an FTP they sent me. Cleaned registry and all residual and temporary files. When I tried to insert Product key and Serial Number, it didn't recognize the product key. I even updated the software as instructed by a pop up. Practically nothing changed. The software hangs up during loading screen. I've also sent them log files.

Their final reply was:

We’ve tried everything we know to help you. Unfortunately Autodesk is unable to provide individualized support to students to tackle technical problems such as the one you are having.

We request you to post the query at our Discussion group. These discussion groups are monitored by Autodesk Experts and they would be able to respond with precise information.

Any help would be greatly appreciated because I cannot use this software.

Re: ACAD 2017 problems

dbroad — Fri, 27 Oct 2017 15:58:13 GMT

In general, licensing issues can cause problems with restarting AutoCAD. Right-click on the taskbar and choose Task Manager. Then stop every process that relates to Autodesk. Then start AutoCAD from the desktop (making sure that you have a stable internet connection). Do not double-click on a drawing when having these issues.

Re: ACAD 2017 problems

john.vellek — Fri, 27 Oct 2017 17:35:45 GMT

Hi @jdou1,

I am sorry you are seeing this slow startup for AutoCAD.

Did the specialist recommend that you clear your licensing? Does AutoCAD at startup seem to hang at the license check?

Please select the Accept as Solution button if my post solves your issue or answers your question.

Re: ACAD 2017 problems

jdou1 — Sat, 28 Oct 2017 08:19:45 GMT

Hi,

Thanks for your reply. Tried and managed to reach the input serial number and product key stage. As already happened on the previous occasion the product key is not recognized. Once I close the window the software is launched and received a licence error stating " The License manager is not functioning or is improperly installed. AutoCAD will shut down now." The system hangs up and is unable to close. I had to force shutdown programme through task manager.

Re: ACAD 2017 problems

jdou1 — Sat, 28 Oct 2017 08:35:38 GMT

When the problem occurred I checked the Task manager to try to identify what could be the issue which was causing the software to hang up and noticed the antivirus software in overdrive so I stopped it working and tried again but the problem persisted.

Tried suggested licence solution by removing mentioned files and stopping antivirus but problem persists.

Re: ACAD 2017 problems

dbroad — Sat, 28 Oct 2017 13:02:35 GMT

If you are a student and downloaded the product as part of the student licensing process, you should have received an email with both the proper serial number and product key. You must enter both correctly in order for the product to register itself properly. Make sure you downloaded the product that your serial number and product key apply to.

Re: ACAD 2017 problems

jdou1 — Sat, 28 Oct 2017 16:42:55 GMT

yes that's logical and in fact it is those numbers which I have entered but for some reason the key is not accepted! In fact when Autodesk were addressing the issue they even sent me an FTP link to download the version of ACAD but the key was not accepted! Then they gave up and said what I have already stated!

Re: ACAD 2017 problems

pendean — Sat, 28 Oct 2017 17:10:02 GMT

>>>... but the key was not accepted!...<<<
key? As in product key? As in you probably did not notice the second from the last is the letter i (sound like EYE) and is not a one or an L or some other icon?

Autodesk AutoCAD 2017 Product Key 001I1 (zero zero one i one)

Re: ACAD 2017 problems

jdou1 — Sun, 29 Oct 2017 10:05:22 GMT

Done that already a thousand time but the software just hangs up while
loading . Sometime even to the extent that it doesn't reach the inputting
of the serial number and product key.
I've waited for more than 10 minutes for the software to load then had to
force close it.

Re: ACAD 2017 problems

jdou1 — Sun, 29 Oct 2017 10:06:22 GMT

sometimes it does but lately it doesn't even reach that stage.

Re: ACAD 2017 problems

jdou1 — Sun, 29 Oct 2017 10:07:49 GMT

Now it's not even getting to that point. It just hangs up for ages until you force sht it even when I switch off the antivirus.

Re: ACAD 2017 problems

pendean — Sun, 29 Oct 2017 12:49:48 GMT

See if this Win10 update is the issue https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Autodesk-products-not-working-after-installing-NET-Framework-4-7.html

Re: ACAD 2017 problems

jdou1 — Mon, 30 Oct 2017 08:03:04 GMT

I tried disabling .net 4.7 from the Programs & Features, using only .net 3.5 to no avail.

Since the OS is Windows 10 I cannot roll back .net without rolling back the entirety of Creators update and losing work from other apps in the process.

Is it possible to manually replace .net 4.7 to .net 4.6.2 without removing the windows update package?

I've tried downloading the offline installers for 4.6.2 & 4.6.1 but won't allow me to install them as a newer version is currently installed (and Disabled in Programs & Features)

Re: ACAD 2017 problems

john.vellek — Mon, 30 Oct 2017 14:24:56 GMT

HI @jdou1,

.NET Framework ver 4.7.1 is now available and I believe it will correct the issue for you. You should be able to download it from here. Please let me know your results and if the install is successful.

Please select the Accept as Solution button if my post solves your issue or answers your question.

Re: ACAD 2017 problems

jdou1 — Mon, 30 Oct 2017 17:34:22 GMT

Downloaded and even updated windows but still the software hangs up and
refuses the Product key.

Re: ACAD 2017 problems

jdou1 — Mon, 30 Oct 2017 17:39:11 GMT

eventually the software opened up but got the attached message about licence manager. The software had to be force closed since it refused to shut down.

Re: ACAD 2017 problems

jdou1 — Tue, 31 Oct 2017 10:44:16 GMT

Managed to get Autodesk send me the correct product key and serial numbers. Inserted them and activated the programme but still it takes ages (10+ minutes)to launch and keeps hanging up i.e. one cannot use it.

Re: ACAD 2017 problems

Mark.Lancaster — Tue, 31 Oct 2017 11:09:10 GMT

@jdou1

I assume you mean its hanging on checking the license.. https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Software-hangs-at-checking-license.html or https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Autodesk-2017-software-hangs-checking-license.html

Hope that helps..

Re: ACAD 2017 problems

jdou1 — Tue, 31 Oct 2017 11:36:40 GMT

Hi,

I had already tried out your first solution which didn't work. On trying the second one the programme took less time to launch but hang up and cannot be used. I get a flickering cursor accompanied with a blue circle.

I tried launching the software using a drawing but obtained the same results.

Re: ACAD 2017 problems

john.vellek — Tue, 31 Oct 2017 13:42:19 GMT

Hi @jdou1,

I am sorry this is an on-going problem for you. The error message you shared should be corrected by the steps in this article which describe how to manually set the license information.

What bothers me however, is that you keep mentioning Anti-virus software. What do you have installed? Do you have more than one application installed? Have you done anything special with your firewall? Does this behavior happen on all networks?

Can you end the running AV and malware tasks before starting AutoCAD to see if that improves performance?

Please select the Accept as Solution button if my post solves your issue or answers your question.