topic Re: Chat in Installation & Licensing Forum

Chat

KEA_BIM_Cafe — Thu, 02 Nov 2017 19:56:00 GMT

Dear Autodesk,

I had a chat with Kimberly S from Autodesk (please see attached copy of it) and I am wondering how to contact "Education support" as during our conversation no one contacted me.

Kind regards, Robert

Re: Chat

Mark.Lancaster — Thu, 02 Nov 2017 20:27:33 GMT

@KEA_BIM_Cafe

This is not Autodesk.. This is mainly a peer to peer network where users are assisting other users like yourself.

As a user who supports this forum let me ask you this: I see that you are a teacher.. Did you create an educational account associated to your school or did you select student (license)? If you access your Autodesk Account what type of license is listed for Navisworks? Does it state Student License? If so you can't be using student license in school and as a teacher. You will need to create a new educational account and request educator or IT Admin. That way you can request "X" number of license for your school. Your current account cannot be switched and your new account will need new credentials.

Update: Also as far as I know.. The Autodesk Educational Support team doesn't do live chatting. You have to contact them here and they will get back to you.

Re: Chat

KEA_BIM_Cafe — Wed, 08 Nov 2017 07:54:05 GMT

Thank you for all the information. Yes, I am a teacher. My account has mix of different products licence. Most of them are with students licence and some of them (Revit and Navisworks Simulate) are educational with 125 seats each. at the moment Navisworks Manage has only students licence. I think as you mentioned I need to fix (create new) my Autodesk Account first and get all the products I teach then. Thank you!