topic Re: Event 1000 application acad.exe error startup in Installation & Licensing Forum

Event 1000 application acad.exe error startup

Anonymous — Sun, 10 Dec 2017 18:53:58 GMT

My specification:
- Windows 10 Pro 64 (PL - polish version);
- AutoCAD Civil 3D 2017 PL.
When AutoCAD or Civil starup, appears application error (event 1000):
Application Name: acad.exe
Application Version: 27.0.104.4
Application Timestamp: 0x5874cc83
Fault Module Name: KERNELBASE.dll
Fault Module Version: 10.0.16299.15
Fault Module Timestamp: 0x4736733c
Exception Code: 0xe06d7363
Exception Offset:  0x0000000000013fb8
Process ID: 0x2f4.
I tried:
- unistall and install again Civil 2017;
- unistall and install again all Microsoft Visual C++ libraries;
- startup without hardware acceleration
but without results... :-(
Please help me remove this error.

Regards
Andrzej

ps. sorry for my not good English.

Re: Event 1000 application acad.exe error startup

natasha.l — Wed, 13 Dec 2017 00:47:48 GMT

Hello @biuro,

If you just installed, this .dll is not accessible so you want to be sure it is placed in the proper location & that nothing is interrupting it from being accessed. The easiest thing to do is start fresh, follow all the steps below to remove any possible blockage this time.

Conduct a Clean Uninstall of the application & use the MSfixitTool to complete it
Reboot the computer & log in as Administrator
Clean out the TEMP folder. To open the TEMP folder, type %TEMP% in the address bar of Windows Start Menu and hit Enter (Windows)
Temporarily disable your Antivirus software & Firewall for Windows 10
Temporarily disable UAC on Windows 7 or Windows 10
Use the Browser Download Method in your Autodesk Account

Let us know how it goes.

Please “Accept As Solution” if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: Event 1000 application acad.exe error startup

Anonymous — Wed, 13 Dec 2017 17:05:37 GMT

Thanks for responding.
I tried:
- use the MSfixitTool;
- clear TEMP windows folder;
- temporarily disable Windows Defender
- uninstall and install Civil via three methods - by Browser (and
earlier by Download Manager or from hard disc) - without results.
I installed all service packs and hot fixs for Civil - without results.
I tried install Civil on my laptop to test and... This same error appears!!!

Re: Event 1000 application acad.exe error startup

natasha.l — Wed, 13 Dec 2017 17:25:10 GMT

Hello @Anonymous,

Where are you grabbing the download from? Also, did you just install Civil 3d 2017 or you have been using it & all of a sudden stopped working?

Have you checked for any recent changes on the system like a Windows update?

Re: Event 1000 application acad.exe error startup

Anonymous — Wed, 13 Dec 2017 18:39:37 GMT

I downloaded Civil by my Autodesk account.
I have to use Civil all time - for my job.
What are the symptoms of the error:
- Civil 3D freezes for a few seconds (sometimes - more) on startup;
- sometimes Civil 3D crash up.
The system is updated automatically (this is Win 10 64 Pro PL).
I made the diagnosis system file - no errors.
I checked my system disc (SSD) - no errors.
And now I have no idea what to do.

Re: Event 1000 application acad.exe error startup

natasha.l — Wed, 13 Dec 2017 23:43:46 GMT

Hello @biuro,

If you tried all the steps I provided above, then it should be something on the operating system. Either a Windows profile issue, a Windows update or 3rd party software.

This is not an Autodesk related issue, if you have an IT department have them take a look to search what can be causing this error. Windows 10 users have reported this issue & it is a Microsoft error that link has some suggestions like renaming the file.

Please “Accept As Solution” if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: Event 1000 application acad.exe error startup

Anonymous — Thu, 14 Dec 2017 19:34:38 GMT

Hello,
"renaming the file" - What do you mean? Please expand it.
I will try to install AutoCAD right after the installing Windows -
without other software.