topic Re: Activation and Serial Number or Product Key Issues in Installation & Licensing Forum

Activation and Serial Number or Product Key Issues

Anonymous — Sat, 16 Dec 2017 16:05:41 GMT

Dear Sirs,

I can not activate my downloaded and installed 3dsmax 2018 with students and educators license.

I can not type correctly the full 13 characters serial number because because the autodesk licensing software accept only for a 12 characters serial number.

I tried through the https://registeronce.autodesk.com/prodreg/lookupSerialNumber.action unsuccessfully because of the same reason.

Thanks,

Julio

Re: Activation and Serial Number or Product Key Issues

Mark.Lancaster — Sat, 16 Dec 2017 18:18:17 GMT

@Anonymous

Welcome to the Autodesk User's Community..

Autodesk is experiencing issues with generating serial #s (as of Friday).. It hasn't been resolved and its the weekend so nothing is going to fix until next week. Just run the product in a 30 day trial until the issue is resolved and a new serial # is issued to you.