topic Re: Student License Activation issue: Serial Number being 13 digits in Installation & Licensing Forum

Student License Activation issue: Serial Number being 13 digits

Kiyomi.M — Mon, 18 Dec 2017 06:53:49 GMT

Dear Student License customer,

There is an issue with generating the Serial numbers in 13 digits instead of 12 digits for the student version.

While ADSK is solving the issue, we advise the customer to either wait for the solution or try our 30 days free trial version if you never used it before.

We apologize for the inconveniences and appreciate your understanding while we fix the issue.

Re: Student License Activation issue: Serial Number being 13 digits

Anonymous — Mon, 18 Dec 2017 14:15:52 GMT

Hello Kiyomi,

Is there an estimated time for resolution of this issue? Is this a fix that is expected to take on the order of hours, days, or weeks?

Please understand that my intent is not to pressure anyone for a fix. I'm simply trying to figure out what my options are. (Yes, I have downloaded the free 30 day trial version of Inventor, but this is for the 2018 version, and my school still uses the 2015 version -- I'm not sure what compatibility issues, if any, I may encounter.)

Thanks,

Re: Student License Activation issue: Serial Number being 13 digits

Mark.Lancaster — Mon, 18 Dec 2017 15:52:25 GMT

@Anonymous

Inventor is not backwards compatible. If you use Inventor 2018 you will not be able to open them with Inventor 2015 at school. Not sure why you didn't request Inventor 2015 when you made your student account.

Re: Student License Activation issue: Serial Number being 13 digits

Anonymous — Mon, 18 Dec 2017 16:58:44 GMT

Mark,

Thanks for the compatibility information.

I did, in fact, request Inventor 2015 with my student account, but, as Kiyomi's posting indicated (and to which I replied), student accounts are currently being generated with erroneous 13-digit serial numbers instead of the standard 12 digits, thus preventing license activation.

Are you saying that I could request Inventor 2015 for the 30-day free trial? That would be helpful. I didn't see an option for that, but I could have missed it.

Re: Student License Activation issue: Serial Number being 13 digits

Mark.Lancaster — Mon, 18 Dec 2017 17:38:20 GMT

@Anonymous

Prior to the 2017 release, when you installed you could select 30 day trial in the installation. But when you go to launch it should tell you, you have "X" number of days left. Select run instead of activate.

Re: Student License Activation issue: Serial Number being 13 digits

Kiyomi.M — Tue, 19 Dec 2017 00:48:02 GMT

Hello @Anonymous,

We don't have the timeline yet, but we take it very seriously and the team is on it round the clock.

We’ll keep you posted on our progress. Thanks for your patience.

Re: Student License Activation issue: Serial Number being 13 digits

Kiyomi.M — Wed, 20 Dec 2017 00:55:04 GMT

@Anonymous and all the student license customers,

I believe we are almost there. The team is working very hard and making a big progress.

I have a GOOD feeling about this. We appreciate your patience.

Re: Student License Activation issue: Serial Number being 13 digits

Kiyomi.M — Thu, 21 Dec 2017 01:56:01 GMT

Hello everyone,

Update.

Now the system that issues the serial numbers for the student version has been fixed.

Any new customer who will request a student licence will not encounter the issue.

Customers with 13 digits Serial Numbers:

The team is validating a few options at the moment. Stay tuned.

We understand your frustration, thanks so much for being patient with us.

Re: Student License Activation issue: Serial Number being 13 digits

Kiyomi.M — Fri, 22 Dec 2017 00:44:21 GMT

Hello Everyone,

This should be my last update, hopefully...
The team is at the final step, once all done all the impacted customer shall receive an email sometime later this evening if all goes well.

Again, we totally appreciate your patience and support allowing us the time to fix this.

Happy Holidays to you all!