topic Re: RE: Licesing error in Installation & Licensing Forum

Licesing error

dionnupoort — Thu, 21 Dec 2017 16:29:59 GMT

A fatal error accured (because i made a realy big hatch).

But when i restarted Autocad i got a Licensing error?

Please help me.

I have a big deadline tomorrow...

RE: Licesing error

Otto — Thu, 21 Dec 2017 16:33:38 GMT

Hello dionnupoort

We noticed you were receiving a fatal error. The fatal error message can indicate several issues. A video card driver update will typically help with this, but fatal errors usually are generic errors, give these steps a try.

Update to the latest certified graphics drivers & Adjust Global Setting to run it
Check the system requirements for the software & make sure you have the required OS updates
Verify the Microsoft Products (Visual C++, Libraries, .NET) properly installed by checking the install log or Control Panel (uninstall/reinstall)
Conduct a Clean Uninstall of the program use MSfixitTool to complete the uninstall
Download all of the parts Autodesk Virtual Agent & Re-Install the product

Re: Licesing error

natasha.l — Thu, 21 Dec 2017 16:41:59 GMT

Hello @dionnupoort,

Please review the information here Licensing Error - Please contact Autodesk Customer Support" when launching your Autodesk software.

Remember to “Accept As Solution” if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: Licesing error

rkmcswain — Thu, 21 Dec 2017 16:57:46 GMT

@natasha.l - if you find out the cause here, I've love to know how the software is working fine and then all of a sudden there is a licensing error.

It would help us help people like @dionnupoort in the future.

It might help you guys fix whatever is breaking and causing down time for your users too.

Thanks.

Re: Licesing error

Mark.Lancaster — Thu, 21 Dec 2017 17:50:27 GMT

@rkmcswain

In cases like this (if the other items don't resolve the issue) where its been working

I always recommend to disconnect for your network/internet and then launch the product. Run it for a few days in off-line activation mode. Once the product is running, plug or connect back to your network. I know its a band-aide fix but every time I suggest it, the user is back up and working..

In this off-line activation mode you have 30 days before it requires activation again..

But this work-around only works if the application has already been run once and the license activated.

Re: RE: Licesing error

dionnupoort — Thu, 21 Dec 2017 17:51:48 GMT

What do i have to uninstall? Autodesk
Or License Service?

Re: RE: Licesing error

Mark.Lancaster — Thu, 21 Dec 2017 17:55:10 GMT

@dionnupoort

No need to uninstall anything.. The automated response of OTTO is not correct.

Just disconnect for your network, launch the product and go into off-line activation mode. Once the product is running, connect back to your network/internet.

Re: Licesing error

rkmcswain — Thu, 21 Dec 2017 20:19:20 GMT

Good idea @Mark.Lancaster - thanks. I still hope that Autodesk will make adjustments in the software internally so that their users (like @dionnupoort here) won't have to deal with these problems. It should be handled behind the scenes.