topic Re: 'contact your administrator to request permission to use this product' in Installation & Licensing Forum

'contact your administrator to request permission to use this product'

Anonymous — Thu, 18 Jan 2018 04:29:25 GMT

Hello, i have brought the license for quite back and currently im trying to use another pc with the same serial number/license key and its showing me this error of contacting your administrator to request permission to use this product.

Any help is extremely well appreciated,

Thanks

RE: 'contact your administrator to request permission to use this product'

Otto — Thu, 18 Jan 2018 04:30:37 GMT

Hello msadmin1 and welcome to the Autodesk community!

It looks like you’re receiving an error: "Contact your administrator to request permission to use this product". This error occurs due to not have permissions assigned. The following articles should help you resolve the problem:

"Contact your administrator to request permission to use this product."

Desktop Subscription customers get “Establish an internet connection to continue” error at login

Quick Start Guide: Setting up your Autodesk Desktop Subscription Software

Re: 'contact your administrator to request permission to use this product'

Mark.Lancaster — Thu, 18 Jan 2018 04:37:36 GMT

@Anonymous

Not sure what you mean, "i have brought the license for quite back" and what Autodesk product is this?

Update: Also do you have the product installed on another machine? If yes, is the same account being used still signed in on that machine?

Re: 'contact your administrator to request permission to use this product'

Anonymous — Thu, 18 Jan 2018 05:58:00 GMT

I have brought the license for quite a while back, and the product was 3ds Max 2016. How do i make sure its being sign in with the account?

Re: 'contact your administrator to request permission to use this product'

jeffrey.sin — Thu, 18 Jan 2018 06:44:33 GMT

Hi @Anonymous,

Welcome to the Community.

Upon further investigation, your subscription purchased back in 2016 actually already expired, thus you are seeing this error. There is a system issue that may be the reason why you can still see the information in your account, however I've already updated our system and re-sync the details to have the accurate information reflected in your account. You would need to purchase a new subscription to continue using the software.

Apologies for the confusion and inconvenience and hope this information helps.