topic Re: Maya 2018 does not open in Installation & Licensing Forum

Maya 2018 does not open

Anonymous — Sun, 21 Jan 2018 07:05:46 GMT

I use a mac, OS X version 10.11.6. Installed Maya 2018. It lets me enter the serial number and then crashes and will not load up. And now Maya 2016 and 2017 which were working fine, will not load up either. I did install the update 2 version. What's going on here?

Thanks

RE: Maya 2018 does not open

Otto — Mon, 22 Jan 2018 16:33:44 GMT

Hello scratchynibbler and welcome to the Autodesk community!

It looks like you're experiencing issues with launching your product. The following link(s) should help you resolve the problem:

Troubleshooting why a program does not open

Re: Maya 2018 does not open

natasha.l — Mon, 22 Jan 2018 20:23:46 GMT

Hello @Anonymous,

This could be associated with a systems issue or corrupt installation, it is important to use your system utilities to search for the cause.

You can take a look at the steps below:

Reboot the computer
Check for malware with https://www.malwarebytes.com/mac/
Use safe mode to isolate issues with your Mac
Update or check the graphics card driver on the system
Try to use the Mac Disk Utility to fix a disk problem
Try using Mac Activity Monitor to see what may be interfering in the background while you are trying to launch the application, then uninstall or force quit of that interfering application
Conduct a Clean Uninstall for MAC & Use a Browser Download Method in your Autodesk Account or via the Autodesk Virtual Agent

Let us know how this turns out.

Please “Accept As Solution” if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: Maya 2018 does not open

natasha.l — Wed, 24 Jan 2018 00:30:56 GMT

Hello @Anonymous,

I wanted to check-in with you to see how you are doing, I hope you were able to resolve the issue & you are up and running now.

Please “Accept As Solution” if a reply or replies have helped resolve the issue or answered your question, to help others in the community.