topic Re: 3ds max design 2015 activation loop in Installation & Licensing Forum

3ds max design 2015 activation loop

p3_rebecca — Mon, 22 Jan 2018 08:53:24 GMT

Hi all,

My 3ds max has been working fine until this morning that it stuck on the activation page although i got the serial number and signed in option correctly. I tried reinstall repair deleting ADUT file choose forget password and all that solutions can be found online but none of it works. It keeps on looping even i got numerous email saying that this product is successfully activated. Also, could not activated offline as once i go online the loop comes back again.

Please see attached for the frustration. Thank you

Wins 7 Pro

For product 3ds max design 2015

Re: 3ds max design 2015 activation loop

mdavis22569 — Mon, 22 Jan 2018 11:28:15 GMT

Hi @p3_rebecca

Please review the following about this :

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Contact-your-administrator-to-request-permission-to-use-this-product.html

Re: 3ds max design 2015 activation loop

p3_rebecca — Mon, 22 Jan 2018 11:37:26 GMT

Sorry..tried deleting but did not work..

Re: 3ds max design 2015 activation loop

mdavis22569 — Mon, 22 Jan 2018 12:08:31 GMT

You deleted this do you mean?

If the issue persists, try to follow these steps to reset your local license information:

Windows

Note: The below folder/files could be hidden. Make sure to enable view for hidden files/folders in Windows.

Close any running Autodesk programs.
Sign out and Exit from Autodesk Desktop App and A360 if you are using them.
Go to C:\ProgramData\Autodesk\ and delete the ADUT folder
Go to C:\Users\<user>\AppData\Roaming\Autodesk\ and delete the ADUT folder
Delete the 3 files that begins with the adskflex in C:\ProgramData\FLEXnet.
Delete the file LoginState.xml in C:\Users\<user>\AppData\Local\Autodesk\Web Services
Restart the software - you will be asked to repeat the activation process

Mac

Re: 3ds max design 2015 activation loop

p3_rebecca — Mon, 22 Jan 2018 12:13:52 GMT

Hi Mdavis,

Yes, I deleted all of the listed file, except LoginState.xml, which is not inside my folder. I tried deleting all 3ds max folder in my computer for clean re-installation as well but not sure why the endless activation page still exists...very frustrating..

Re: 3ds max design 2015 activation loop

mdavis22569 — Mon, 22 Jan 2018 12:42:47 GMT

I understand that frustration ..I've had this before ...

Did you look at this part of it too:

More information on how to reset your license are indicated at this link: How to reset the license for a single-user product

Questions , is the purchasing email address the same as your user email too ...

Re: 3ds max design 2015 activation loop

Mark.Lancaster — Mon, 22 Jan 2018 13:17:38 GMT

@p3_rebecca

This message is related to you having a single user subscription type of license and could appear for different reasons. I would suggest that you review this >>article<< for additional information.

Re: 3ds max design 2015 activation loop

p3_rebecca — Tue, 23 Jan 2018 03:55:51 GMT

Thank you all of your help and suggestions, the activation loop has been solved using the request code from Autodesk website method. So glad that everything is back to normal now. Thank you.