topic Failing to install in Installation & Licensing Forum

Failing to install

houghtob123 — Wed, 24 Jan 2018 05:21:42 GMT

I had 3ds max 2018 previously installed but it glitched and wouldn't run. I got rid of it and have been trying to install it again but it constantly fails now. I have already tried using the browser install files. Does anyone know what I can do?

Install log is attached.

Thank you!

Re: Failing to install

Mark.Lancaster — Wed, 24 Jan 2018 13:39:18 GMT

@houghtob123

Welcome to the Autodesk User's Community..

As far as I know the 1632 error that's in your installation log file indicates the temp folder is full.. I would recommend that you clean out C:\Temp, C:\Windows\Temp and your personal temp (%temp%).

Good luck and report back on your progress.

Re: Failing to install

dembkod — Thu, 25 Jan 2018 21:31:32 GMT

houghtob123

Hello. Cleaning out the temp files is a great place to start. If you are getting any errors on screen, that’s a good place to start research too. Before installing, I would also uninstall the Microsoft C++ redistributables from your machine. They are dependencies that our programs try to install. If they are already present, they may conflict with the installation.

Hope it helps!

Re: Failing to install

natasha.l — Thu, 25 Jan 2018 22:17:30 GMT

Hello @houghtob123,

Welcome.

You should also consider uninstalling any remaining files from your old installation, then try to download & install using another method.

Conduct a Clean Uninstall of the application & use the MSfixitTool to complete it
Reboot the computer & log in as Administrator
Temporarily disable security settings like Antivirus, Firewall & UAC on your Windows operating system
Use the Browser Download Method in your Autodesk Account or via the AVA | Autodesk Virtual Agent (download all the parts)

Let us know how it turns out.

Please “Accept As Solution” if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: Failing to install

natasha.l — Sat, 27 Jan 2018 00:32:24 GMT

Hello @houghtob123,

I wanted to check-in with you, I hope you were able to resolve the issue with your 3ds Max software.

Please “Accept As Solution” if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: Failing to install

houghtob123 — Sat, 27 Jan 2018 00:49:19 GMT

Unfortunately my temp directories have been cleaned (they weren't very full in the first place) and the issue persists. I am currently trying some of the other suggestions to see if they help.

Thanks for the reply and help.

Re: Failing to install

houghtob123 — Sat, 27 Jan 2018 00:56:08 GMT

Hello dembkod,

Unfortunately the redistributables were not the issue. Installation fails after uninstalling the programs and removing any leftovers with revo. I am now trying other suggestions posed to see if they help.

Thanks for the help!

Re: Failing to install

houghtob123 — Sat, 27 Jan 2018 01:15:50 GMT

Hello natashal84,

I have tried your suggestion and it seems to have allowed the installer to at least attempt to install something before it fails. It now fails at trying to install the c++ 2010 sp1 redistributable(x86), at least according to the log file and me watching it. The installer tells me that 3ds Max 201, Arnold renderer, and the desktop app failed. I'm thinking I may need to do a fresh install of windows to get this working...

Here is a copy of the log:

2018/1/26:20:03:00   houghtob123   DESKTOP-3IJ1HH6   === Setup started on DESKTOP-3IJ1HH6 by houghtob123 ===
2018/1/26:20:03:00   houghtob123   DESKTOP-3IJ1HH6   Launch
2018/1/26:20:03:00   houghtob123   DESKTOP-3IJ1HH6   CommandLine
2018/1/26:20:03:06   houghtob123   DESKTOP-3IJ1HH6   === Setup ended ===

2018/1/26:20:03:01   houghtob123   DESKTOP-3IJ1HH6   === Setup started on DESKTOP-3IJ1HH6 by houghtob123 ===
2018/1/26:20:03:01   houghtob123   DESKTOP-3IJ1HH6   Launch
2018/1/26:20:03:06   houghtob123   DESKTOP-3IJ1HH6   PageOpen   LaunchDialog
2018/1/26:20:03:42   houghtob123   DESKTOP-3IJ1HH6   PageOpen   LicenseDialog
2018/1/26:20:03:43   houghtob123   DESKTOP-3IJ1HH6   PageOpen   ProductInfoDialog
2018/1/26:20:03:43   houghtob123   DESKTOP-3IJ1HH6   PageOpen   ProductSelectionDialog2
2018/1/26:20:03:58   houghtob123   DESKTOP-3IJ1HH6   PageOpen   FullProgressDialog
2018/1/26:20:03:58   houghtob123   DESKTOP-3IJ1HH6   Installing Microsoft Visual C++ 2010 SP1 Redistributable (x86): "D:\Autodesk\Autodesk_3ds_Max_2018_EFGJKPS_Win_64bit_dlm\3rdParty\x86\VCRedist\2010SP1\vcredist_x86.exe" /q /norestart
2018/1/26:20:04:00   houghtob123   DESKTOP-3IJ1HH6   Microsoft Visual C++ 2010 SP1 Redistributable (x86) return code: 1632
2018/1/26:20:04:00   houghtob123   DESKTOP-3IJ1HH6   Install   Microsoft Visual C++ 2010 SP1 Redistributable (x86)   Failed   Installation aborted, Result=1603

Thanks for the help! I will try the web installer now.

Re: Failing to install

houghtob123 — Mon, 29 Jan 2018 14:14:58 GMT

So I got it working. After trying all suggestions and a few things myself only a clean installation of windows worked.

I don't know what happened but it wasn't the 3DS Max installer.

Thanks for the help guys.