topic Re: Not Installed in Installation & Licensing Forum

Not Installed

Anonymous — Mon, 29 Jan 2018 11:24:51 GMT

I am still having problems downloading the upgraded version of auto cad. I received a license number and serial number but when I try to download it I keep getting that timed out message. Is there no one I can talk to on the phone instead of wasting time withe emails and p

Re: Not Installed

Mark.Lancaster — Mon, 29 Jan 2018 12:10:38 GMT

@Anonymous

Welcome to the Autodesk User's Community..

What upgraded version of AutoCAD? What timed out message are you seeing? Provide exact details and we the users can assist you.. Don't assume we know what you are seeing or talking about. Also post your installation log file so we can review it.

Posting info: Sometimes the installation log file contains the serial # that was assigned to you. Open your log file using Windows Notepad and perform a search on "/SN". Depending on the number of installation attempts, your serial # may be located throughout the log file. If present, remove or "X" out your serial # prior to posting.

Re: Not Installed

pendean — Mon, 29 Jan 2018 14:28:54 GMT

Try the Browser Download option...