topic Upgraded to Recap Pro but license still showing Educational and all in queue in Installation & Licensing Forum

Upgraded to Recap Pro but license still showing Educational and all in queue

sumer.m — Tue, 30 Jan 2018 01:34:15 GMT

I have paid for, and upgraded my recap pro license from educational to monthly subscription. However, even after multiple uninstalls and installs, my recap photo program still shows educational license. When I click the subscribe and activate recap pro in the recap photo program UI, it keeps taking me back to the payment page which I have already gone through. Can someone please help?

I am paying for this service but not receiving what it is supposed to do. Please help.

Re: Upgraded to Recap Pro but license still showing Educational and all in queue

critesh — Tue, 30 Jan 2018 04:01:54 GMT

Hello @sumer.m

As discussed on another forum thread as well as on email.

We will be working with you to sort this out soon.

You may choose to close this thread by accepting it as a Solution, once you problem resolved over email.

Thanks,

Re: Upgraded to Recap Pro but license still showing Educational and all in queue

Anonymous — Fri, 16 Feb 2018 01:21:24 GMT

I am having the same exact problem. Very Very frustrating....contacted AutoCad, now waiting.............. for a reply.

Did you get your license figured out?