topic Re: AutoCAD and Proxy PAC File in Installation & Licensing Forum

AutoCAD and Proxy PAC File

Anonymous — Mon, 05 Feb 2018 21:24:23 GMT

Hi Everyone,

We recently purchased AutoCAD for two of our staff, when they attempt to sign in to the application they get the below license error.

We currently use a proxy PAC file in our environment to delivery proxy configuration settings to clients, based on my testing I believe the application is experiencing issues with the PAC file. I am aware you can manually enter proxy settings once you have logged into the application, since the application closes immediately once you press OK on the error dialog is there a way to do this via a configuration file, say within in the application directory?

I searched the forums and I found the below post from mid-2016, advising that proxy PAC files were not supported, is this still the case? Has there been any progress in implementing support for this configuration?

https://forums.autodesk.com/t5/autocad-forum/autocad-is-not-validating-his-licence-when-using-a-proxy-pac/m-p/6402293/highlight/true#M130629

Thank you!

Re: AutoCAD and Proxy PAC File

natasha.l — Mon, 05 Feb 2018 21:55:42 GMT

Hello @Anonymous,

Welcome.

This error is associated with a variety of issues, some of them are listed below:

License Reset (2017 & newer products)
License Service Corruption
The product is not assigned properly or Administrator had no User Tab (contact us for a resync)
Windows profile set to standard user & needs to be changed to Administrator
Temporarily disable security settings like Antivirus, Firewall & UAC on your

Let us know how this goes.

Please “Accept As Solution” if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: AutoCAD and Proxy PAC File

Anonymous — Sun, 11 Feb 2018 21:22:40 GMT

At this point in time we are still performing testing. Can anyone confirm if this product is compatible with auto-configuration scripts for proxy settings (PAC files)?

Amongst other things, we have attempted steps 4 & 5, we will look at steps 1-3 shortly.

4. User is already an administrator.

5. Disabled AV and Firewall, no difference.