topic Re: Product Desing Suite Ultimate 2018 Will Not Fully Install in Installation & Licensing Forum

Product Desing Suite Ultimate 2018 Will Not Fully Install

Anonymous — Mon, 05 Feb 2018 23:19:50 GMT

I can not get the full suite to complete an installation. I have gotten about half of the packages to install by individually installing them. I have an hp zBook 17 G3 running Windows 10 with an i7 processer, two (2) 500gb SSD drives and 32 gb of ram.

The installer starts and then has some type of issue which causes the computer to go into a restart.

Re: Product Desing Suite Ultimate 2018 Will Not Fully Install

Mark.Lancaster — Tue, 06 Feb 2018 04:26:01 GMT

@Anonymous

Without your installation log file we can only speculate what the issue is at this point. So attach your installation file here so we can review it.

Posting info: Sometimes the installation log file contains the serial # that was assigned to you. Open your log file using Windows Notepad and perform a search on "/SN". Depending on the number of installation attempts, your serial # may be located throughout the log file. If present, remove or "X" out your serial # prior to posting.

Re: Product Desing Suite Ultimate 2018 Will Not Fully Install

Anonymous — Tue, 06 Feb 2018 15:25:35 GMT

I have attached the log file as well as a capture of the failure dialogue.

Re: Product Desing Suite Ultimate 2018 Will Not Fully Install

Mark.Lancaster — Tue, 06 Feb 2018 15:54:51 GMT

@Anonymous

Your installation is simply failing due to the method you're using.

There's a couple of ways to properly download and install your Autodesk product to your machine. Please review this article and the solution it provides.

If the installation does fail using the preferred methods, please post your installation log file here so we can review it.

Good luck on your installation and report back on your progress.

Re: Product Desing Suite Ultimate 2018 Will Not Fully Install

natasha.l — Tue, 06 Feb 2018 17:30:11 GMT

Hello @Anonymous,

Thanks for posting.

Did you try preparing your system?

You want to be sure to get your system ready for a download & install, also try a Browser Download.

Conduct a Clean Uninstall of the previous installation attempts & use the MSfixitTool to complete it
Reboot the computer & log in as Administrator
Clean out the TEMP folder. To open the TEMP folder, type %TEMP% in the address bar of Windows Start Menu and hit Enter (Windows)
Temporarily disable security settings like Antivirus, Firewall & UAC on your Windows operating system
Use the Browser Download Method in your Autodesk Account or via the AVA | Autodesk Virtual Agent (download all the parts)

Please “Accept As Solution” if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: Product Desing Suite Ultimate 2018 Will Not Fully Install

Anonymous — Wed, 07 Feb 2018 03:08:59 GMT

I have to admit that I was skeptical but followed the instruction and was pleasantly surprised. Installation is completed, thank you.

I am curious why the wrong method would be the default button on the account page but that is not important now.