topic Re: error 1920 during installation of inventor 2018 student software in Installation & Licensing Forum

error 1920 during installation of inventor 2018 student software

Anonymous — Thu, 01 Mar 2018 20:58:56 GMT

I got this when installing, Error 1920. Service 'Autodesk Simulation Moldflow MITSI 2018 Job Manager' (mitsijm2018) failed to start.

I tried renaming msvcr100.dll to msvcr100.bak.

But this did not work, please help anyone.

Re: error 1920 during installation of inventor 2018 student software

Mark.Lancaster — Thu, 01 Mar 2018 23:48:05 GMT

@Anonymous

Welcome to the Autodesk User's Community..

I would recommend that you remove all Microsoft C++ and put them back on based on this article: https://knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/How-to-remove-and-reinstall-Microsoft-Visual-C-Runtime-Libraries.html

Update: Than start the installation again..

Re: error 1920 during installation of inventor 2018 student software

Anonymous — Tue, 12 Jun 2018 13:37:36 GMT

Hi,

I have the same error during installing.

Error 1920. Service 'Autodesk Simulation Moldflow MITSI 2018 Job Manager' (mitsijm2018) failed to start. Verify that you have sufficient privileges to start system services.

I followed the process in https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/How-to-remove-and-reinstall-Microsoft-Visual-C-Runtime-Libraries.html but no positive result.

Cleaned the temp folder, rebooted after all these steps but no positive result...

Re: error 1920 during installation of inventor 2018 student software

Anonymous — Tue, 12 Jun 2018 13:52:43 GMT

Updated with logfiles

Re: error 1920 during installation of inventor 2018 student software

Xun.Zhang — Wed, 13 Jun 2018 01:29:41 GMT

Hello,

Thanks for reporting such problem, contacting Installation expert and waiting for more comments from her.

Will update for any progress we have.

Thanks!

Re: error 1920 during installation of inventor 2018 student software

natasha.l — Thu, 14 Jun 2018 23:43:53 GMT

Hello @Anonymous,

I have reviewed the log & I see the following as the first indication of failure. This issue might be that the Trusted root certificate is not installed on the machine which is needed to verify the signature.

MSI (s) (64:FC) [15:11:34:612]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Windows\ccmcache\35\Img\x64\inventor\inventor.msi' against software restriction policy
MSI (s) (64:FC) [15:11:34:612]: Note: 1: 2262 2: DigitalSignature 3: -2147287038
MSI (s) (64:FC) [15:11:34:612]: SOFTWARE RESTRICTION POLICY: C:\Windows\ccmcache\35\Img\x64\inventor\inventor.msi is not digitally signed
MSI (s) (64:FC) [15:11:34:613]: SOFTWARE RESTRICTION POLICY: C:\Windows\ccmcache\35\Img\x64\inventor\inventor.msi is permitted to run at the 'unrestricted' authorization level.

Take a look at this article, The digital signature needed for this install can't be verified & Working with Certificates.

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.