topic Re: The License manager is not functioning or is improperly installed in Installation & Licensing Forum

The License manager is not functioning or is improperly installed

Anonymous — Tue, 13 Mar 2018 13:09:25 GMT

The message box error, that I used for the title, is a regular occurrence for me. I'm in a building that doesn't have a fast enough network connection to reinstall Autocad, and since this seems to be the only fix for this, my computer has to be carried to another building to do so.

I have a single seat subscription on a Windows 7 Professional computer that's connected to a company network.

In my C:\ProgramData\Autodesk\CLM\LGS folder there's only 1 folder called "057J1_2018.0.0.F" that contains 1 data file called "LGS" that contains the text "_USER".

Is there another more dependable way to license my subscription so this isn't a regular problem for me?

Re: The License manager is not functioning or is improperly installed

Mark.Lancaster — Tue, 13 Mar 2018 15:37:22 GMT

@Anonymous

It appears you have Acad LT 2018, is that correct? Were you issued a serial #? Right now the system thinks you are in trial mode or have a CLIC (cloud based license - no serial #/sign in only). Please clarify if you have serial # or not?

Re: The License manager is not functioning or is improperly installed

Anonymous — Tue, 13 Mar 2018 16:09:45 GMT

Mark,

Yes, I have Acad LT 2018 and no, I wasn't issued a serial #.

Re: The License manager is not functioning or is improperly installed

Mark.Lancaster — Tue, 13 Mar 2018 16:33:24 GMT

@Anonymous

OK.. Next question.. Are you the contract manager for your subscription?

Re: The License manager is not functioning or is improperly installed

Anonymous — Tue, 13 Mar 2018 16:47:11 GMT

Aaaah, maybe?

My IT dept installed the trial version with my dept manager's approval. (like I said, taking my computer to another bldg with higher speed internet to do so)

After a week or 2, my company's purchaser then paid for the subscription, again with my dept manager's approval.

My IT dept said that to their surprise rather than activate the existing trial version with a serial #, a full version had to be installed.

What needs to be done?

Re: The License manager is not functioning or is improperly installed

Mark.Lancaster — Tue, 13 Mar 2018 16:50:41 GMT

@Anonymous

Most likely the individual that paid for your subscription is the contract manager so they would have to log into their Autodesk Account, create a user account for you, then un-assign the use of the product from their account ID and assign the use of the product to your account. There's no need to uninstall ore re-install software.

In the end do you know who this person is and would they be able to do this for you?

Re: The License manager is not functioning or is improperly installed

Anonymous — Tue, 13 Mar 2018 17:05:36 GMT

Mark,

The account is in my name and I have an ID and a password.

The license type is "Autodesk ID"

It says for version 2018, No serial number needed - just sign in

(It gets confusing because at times while troubleshooting this problem I have signed in, but normally, when it seems like all is well, I'm not asked to sign in.)

Re: The License manager is not functioning or is improperly installed

Anonymous — Tue, 13 Mar 2018 17:17:07 GMT

Mark,

I also have a security code.

Re: The License manager is not functioning or is improperly installed

Mark.Lancaster — Tue, 13 Mar 2018 17:42:31 GMT

@Anonymous

What security code are you talking about?

Perform a license reset per this article and see if you can get signed in.

Re: The License manager is not functioning or is improperly installed

natasha.l — Tue, 13 Mar 2018 18:32:14 GMT

Hello @Anonymous,

Welcome back.

Please try to conduct the steps below to try & resolve this issue:

Reboot the computer & quit any applications from Task Manager running in the background
License Reset (2017 & newer products)
The Windows profile is set to standard user & needs to be changed to Administrator
Temporarily disable security settings like Antivirus, Firewall & UAC on your system
Resetting and Changing Your Autodesk Account Password

Let us know if you have any more questions.

Remember to please “Accept As Solution” if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: The License manager is not functioning or is improperly installed

Anonymous — Wed, 14 Mar 2018 10:53:26 GMT

Mark,

I don't recall exactly what it was when I was given a security code, but I do remember at that same time I opted for Autodesk to text me a code to enter to confirm that it's me, I guess.

You have to realize that I have been struggling with this licensing problem from day one. I have not had the use of the application more than I've had it. My IT dept is waiting to see if I get anything helpful from this forum so they don't have to continuously keep reinstalling the program.

I've done the license reset procedure in the past and I just did it again now, but it doesn't do me any good because I don't have a serial # or a network license and there is no sign in option.

Re: The License manager is not functioning or is improperly installed

Mark.Lancaster — Wed, 14 Mar 2018 11:06:15 GMT

@Anonymous

Review this: https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/No-Let-s-Get-Started-Window-or-System-Error-Repair.html and this https://knowledge.autodesk.com/support/autocad-lt/troubleshooting/caas/sfdcarticles/sfdcarticles/Switching-from-Serialized-to-CLIC-license-and-do-not-see-sign-in-window.html

Re: The License manager is not functioning or is improperly installed

Anonymous — Wed, 14 Mar 2018 12:24:59 GMT

Mark,

By following the instructions for solution option #1 of the 2nd page you suggested I review:

And putting a folder named "057J1_2018.0.0.F" in the following path -> C:\ProgramData\Autodesk\CLM\LGS\ and putting in it a text file named "LGS.data" containing the text "_USER", I can get the program to prompt me for my email address and then my password, but after that an Autodesk Autocad LT message box appears saying, "Connect to the internet", "You must go online to continue, Please connect now.", with a button called, "Try Again".

This is nothing new. I've seen this many times before, but the computer IS online and there isn't any recourse for me from there.

Re: The License manager is not functioning or is improperly installed

Anonymous — Wed, 14 Mar 2018 15:08:58 GMT

I'm having my IT dept review the Autodesk webpage entitled, "Subscription Licensing Error: "Establish an Internet connection to continue", and I'll get back after they're done.

Re: The License manager is not functioning or is improperly installed

Anonymous — Fri, 16 Mar 2018 12:03:45 GMT

It looks as though my IT dept is stumped so I hope you guys aren't. I've tried everything several times with no luck. How could it be that I ended my day last Friday using Autocad then Monday morning the app can't communicate with, I guess, its autodesk license server, and I haven't had use of the application all week and counting. What could have changed over the last weekend to cause this?

Re: The License manager is not functioning or is improperly installed

Anonymous — Mon, 19 Mar 2018 17:13:29 GMT

Natasha,

Maybe I'm not using the forum properly or are you done with me?

I'm still unable to get past an Autodesk Autocad LT message box that appears saying, "Connect to the internet", "You must go online to continue, Please connect now.", with a button called, "Try Again".

My IT dept ran out of ideas and unless you know of a way to solve this I guess I'll have to get a refund for the subscription and do something different. It's a shame I've been using Autocad since the early 1990's.

Sincerely,

Rand Kocher

Re: The License manager is not functioning or is improperly installed

Mark.Lancaster — Mon, 19 Mar 2018 17:44:51 GMT

@Anonymous

@Anonymous wrote:

Natasha,

Maybe I'm not using the forum properly or are you done with me?

You have to keep in mind we answer hundreds and hundreds of posting and we can't always get back to everybody..

Not sure at this point what you have tried but review this collection of articles: https://knowledge.autodesk.com/community/collection/97321?preview

Re: The License manager is not functioning or is improperly installed

natasha.l — Mon, 19 Mar 2018 18:02:45 GMT

Hello @Anonymous,

We can definitely continue to suggest solutions. I see you mention that you are now receiving a message telling you to connect to the internet.

Some of the issues below could be contributed to this:

Windows profile set to standard user & needs to be changed to Administrator
Adjust Lan Settings & Proxy Settings, or try a different network location
Sign-out of all Autodesk related products. Please try the following, How to sign out of the Autodesk Desktop app & be sure to sign-in with the proper Autodesk ID & Password
Have your IT help you whitelist the sites listed in these articles:

What URLs/Protocols Are Accessible for Subscription Licenses

Single-user Access (formerly Desktop Subscription): Full Site detail for Proxy Whitelisting

Subscription Licensing – Proxy whitelist

Let us know how this turns out.

Please "Accept As Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: The License manager is not functioning or is improperly installed

Anonymous — Tue, 20 Mar 2018 17:28:57 GMT

My IT dept is thinking that the only fix would be to go with a multi user license to get around the single seat subscription's 30 day license authentication cycle. Does that make any sense to you? I'm the only employee that uses it here.

Re: The License manager is not functioning or is improperly installed

Mark.Lancaster — Tue, 20 Mar 2018 17:33:23 GMT

@Anonymous

The LT products are not offered in the multi-user license type unless you are ordering a large qty or you are an Autodesk Enterprise Customer (meaning a large customer with many Autodesk products).