topic The License Manager is not functioning or is improperly installed. in Installation & Licensing Forum

The License Manager is not functioning or is improperly installed.

Anonymous — Tue, 03 Apr 2018 11:56:16 GMT

I'm having issues running AutoCAD 2017 on Win10x64 - Only AutoCAD not Revit or 3DSMax

I've tried everything on here: https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/AutoCAD-2017-fails-to-launch-after-install.html

To no avail, can anyone assist?

Re: The License Manager is not functioning or is improperly installed.

Mark.Lancaster — Tue, 03 Apr 2018 12:02:25 GMT

@Anonymous

Is this the first time setting it up or was it working before?

Perform a license reset per this article.

Re: The License Manager is not functioning or is improperly installed.

Anonymous — Tue, 03 Apr 2018 13:27:13 GMT

It worked fine before, this is when I performed a clean installation to Win10.

Re: The License Manager is not functioning or is improperly installed.

Anonymous — Tue, 03 Apr 2018 14:37:10 GMT

Hi Mark, I followed the link and applied all the suggestions.

It did ask for signin info for all AutoDesk applications (Revit/ 3DSmax etc. - signed in no problem).

However AutoCAD didn't ask for login (username or serial no) and jut stated the same error as before appeared (took quite a while to load, had to run as Admin as I believe it froze on opening.)

Re: The License Manager is not functioning or is improperly installed.

Anonymous — Tue, 03 Apr 2018 14:38:35 GMT

Also just to note, i did disable the firewall (and AV) while doing this.

Thanks for your assistance.

Re: The License Manager is not functioning or is improperly installed.

Mark.Lancaster — Tue, 03 Apr 2018 14:41:05 GMT

@Anonymous

I assume you were issued a serial # for AutoCAD? Or no serial # was issued to you? Are you saying all of the other products are working?

Did you delete LoginState.XML file located C:\Users\<username>\AppData\Local\Autodesk\Web Services folder?

Re: The License Manager is not functioning or is improperly installed.

Anonymous — Tue, 03 Apr 2018 15:18:46 GMT

Hi Mark,

Yes I've delete the folder however it still states the error. Also doesn't ask to enter a serial number/ login info. just loads up and shows the error.

I've tried uninstalling AutoCAD also to no avail.

Yes we use a serial No for AutoCAD (all AutoDesk Applications).

The License Manager is not functioning or is improperly installed.

natasha.l — Tue, 03 Apr 2018 17:50:09 GMT

Hello @info,

I have listed some possible issues, but first be sure you have signed out all Autodesk applications on other computers & are only signed into one computer.

Please try the following steps to continue troubleshooting:

Reboot the computer & quit any applications from Task Manager running in the background
Check the Windows profile it needs to be changed to Administrator
Temporarily disable security settings like Antivirus, Firewall & UAC on your system
Use Fiddler to locate web sessions being processed on the system, to locate network traffic
License Service is Disabled or Corrupt (standalone)
Make sure your software is assigned to you by the Administrator
Resetting and Changing Your Autodesk Account Password

Thank you for posting.

Remember to please “Accept As Solution” if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: The License Manager is not functioning or is improperly installed.

Anonymous — Wed, 04 Apr 2018 09:05:44 GMT

Thanks for your swift response Natasha.

Regarding the suggested steps:

1. Tried this, however it didn't work.

2. Local/ Domain users are members of the Administrator group.

3. Tried disabling all security features to no avail.

4. Also did not work.

5. FLEXnet Licensing Service is enabled and working - did all the steps, to no avail.

6. Couldn't access the link - however the software was installed by an Admin user.

Any other suggestions would be most welcome.

Kind regards,