topic Re: Acad 19 Fatal Error in Installation & Licensing Forum

Acad 19 Fatal Error

Anonymous — Fri, 06 Apr 2018 02:55:59 GMT

Installed Acad 19 and got the following Fatal Error:

Unhandled Access Violation Reading 0x0008 Exception at 5BC708B8h

What do I do?

Re: Acad 19 Fatal Error

Mark.Lancaster — Fri, 06 Apr 2018 15:47:44 GMT

@Anonymous

Fatal errors on startup could mean the followin. Look at each option and test before moving onto the next option..

1. Your graphics card is not supported or the driver is out of date. Don't rely on Windows telling you its up-to-date. I doubt this is the issue since it was working

2. Clean out your personal temp (%temp%) folder. You will not be able to delete all the files and folders located here, but delete as many as possible and skip those files/folders that are unable to be removed.

3. You have a Microsoft C++ issue on your machine: https://knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/How-to-r...

4. Netframe issues on your machine: https://knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/How-to-r...

Re: Acad 19 Fatal Error

natasha.l — Fri, 06 Apr 2018 16:49:33 GMT

Hello @Anonymous,

Welcome.

The error you are receiving is a Microsoft error. My recommendation is to review Event Viewer, try to re-create the event/pull up the error again & locate the event error. Then search for it online this will help you determine the root cause. It seems like you are on Windows 10 a recent update on your Windows system maybe the cause.

Here are some common how-tos:

Temporarily disable security settings like Antivirus, Firewall
Temporarily disable UAC on Windows 10
Locate the install log or Control Panel for Microsoft Visual C++ to make sure they have properly installed uninstall & reinstall them back on the system with that article

Please let us know if you need some more suggestions.

Remember to please “Accept As Solution” if a reply or replies have helped resolve the issue or answered your question, to help others in the community.