topic Re: Revit 2019 not working and block my pc in Installation & Licensing Forum

Revit 2019 not working and block my pc

Anonymous — Mon, 30 Apr 2018 17:52:36 GMT

Hello, When it is starting revit does not progress is frozen, in addition my computer is blocked ... I have tried Remove and instill in different ways. The problem persists Please help.
Thank you!

Re: Revit 2019 not working and block my pc

natasha.l — Mon, 30 Apr 2018 18:18:50 GMT

Hello @Anonymous,

Welcome back.

When you say "my computer is blocked" do you mean you can not access other applications & functions on the PC?

Did you just install Revit 2019 or was it install previously & stopped working all of a sudden?

Steps to correct failed download or installation:

Conduct a Clean Uninstall of the previous installation attempts & use the MSfixitTool to complete it
Reboot the computer & log in as Administrator
Clean out the TEMP folder. To open the TEMP folder, type %TEMP% in the address bar of Windows Start Menu and hit Enter (Windows)
Temporarily disable security settings like Antivirus, Firewall & UAC on your Windows operating system
Use the Browser Download Method in your Autodesk Account or via the AVA | Autodesk Virtual Agent (download all the parts)

Let us know how it goes.

Please "Accept As Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: Revit 2019 not working and block my pc

Anonymous — Mon, 30 Apr 2018 18:28:53 GMT

Hello, When I start revit 2019 the screen of my pc is blocked, for this reason I must re-start my pc. I have already installed the different ways that the page says .. the problem persists.
Help with this situation. Thank you.
regards

Re: Revit 2019 not working and block my pc

natasha.l — Mon, 30 Apr 2018 18:36:26 GMT

Hello @Anonymous,

Thank you for getting back to us., but we will need some more information.

Please provide a screenshot of the issue
Provide the operating system & review the system requirements

Please "Accept As Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: Revit 2019 not working and block my pc

Anonymous — Mon, 30 Apr 2018 21:25:50 GMT

The problem was solved. Revit 2019 works correctly.

Thanks!

Re: Revit 2019 not working and block my pc

natasha.l — Mon, 30 Apr 2018 21:36:39 GMT

Hello @enla,

What was the issue, how did it get resolved? Please feel free to share this information with us.

Re: Revit 2019 not working and block my pc

Anonymous — Mon, 30 Apr 2018 22:04:03 GMT

I followed the steps you recommended in the previous post, step by step and that managed to solve it.

Re: Revit 2019 not working and block my pc

Anonymous — Tue, 01 May 2018 07:15:15 GMT

The problem is already solved, but I attached the configuration of my PC.
Thank you.

Re: Revit 2019 not working and block my pc

Anonymous — Tue, 01 May 2018 10:06:50 GMT

Hello,

Yesterday as I said it worked well, today failed again with the same symptom for which I asked for help. I don't know what else to do... it's tiring and I lose time.

Help again.

Re: Revit 2019 not working and block my pc

natasha.l — Tue, 01 May 2018 17:49:42 GMT

Hello @enla,

Please use Event Viewer to locate the root cause of this issue by pulling logs.

Event Viewer

Hold down the Windows key and press R.
In the Run dialog box, type EVENTVWR.MSC and click OK. This will open the Event Viewer.
In the left pane, under Event Viewer (Local), expand the Windows Logs folder by double-clicking on it or clicking on the arrow next to the folder.
Under Windows Logs, right-click on Application and select Save All Events As... from the menu.
When prompted, type Application Event Log for the file name and then save the file to your Desktop.
Under Windows Logs, right-click on System and select Save All Events As... from the menu.
When prompted, type System Event Log for the file name and then save the file to your Desktop.
Attach the file when you reply to Support.

Then, take a look at the logs from the time it worked til the time you had an issue to see what occurred recently that made it stop functioning.

Please “Accept As Solution” if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: Revit 2019 not working and block my pc

natasha.l — Wed, 02 May 2018 21:55:13 GMT

Hello enla,

I have looked over the logs, the errors in the event log starting 4/30 2:15pm show that the system is trying to access C:\users\AppData\.. you will need Admin permissions to this location for Autodesk software.

It also shows 4/30 9:06am EapHost 2002, are you having issues with your wifi connection if so connect directly with an ethernet cable or try another network.

Update: 4/10 4:42 Windows Error Report 1001 Event Name: WindowsUpdateFailure3

Uninstall & reinstall your Windows Update make sure to have a good connection to the internet, it seems you had an interrupted Windows update.

Then conduct the steps below:

Conduct a Clean Uninstall of the previous installation attempts & use the MSfixitTool to complete it
Reboot the computer & log in as Administrator
Clean out the TEMP folder. To open the TEMP folder, type %TEMP% in the address bar of Windows Start Menu and hit Enter (Windows)
Temporarily disable security settings like Antivirus, Firewall & UAC on your Windows operating system
Use the Browser Download Method in your Autodesk Account or via the AVA | Autodesk Virtual Agent (download all the parts)

My suggestion is that you reach out to Microsoft if you continue to have an issue. Make sure to have them review the securities on your system.

Thank you,

Natasha

Re: Revit 2019 not working and block my pc

natasha.l — Wed, 09 May 2018 00:00:13 GMT

Hello @Anonymous,

I just wanted to see how you are doing. Were you able to uninstall & reinstall the Windows update? Or resolve the issues with the system?

Please “Accept As Solution” if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: Revit 2019 not working and block my pc

mojtaba_jahan — Sat, 04 Aug 2018 15:48:20 GMT

Hi. when I was starting Revit 2019, the scene got white and revit going crashed.

It write "not responding"

In the same problem, how could I fix this?

Re: Revit 2019 not working and block my pc

DarrenP — Sat, 04 Aug 2018 17:03:31 GMT

there were solutions provided above did you do them all?

Re: Revit 2019 not working and block my pc

mojtaba_jahan — Sun, 05 Aug 2018 10:29:21 GMT

Yep. I Uninstall my product and delete all the files then Install it from autodesk website. but it didn't still working yet. just I could open the samples on revit 19 and then "material part" not gone opening!

Is there anybody solve it for ever? or could solve opening "material browser" problem?

Re: Revit 2019 not working and block my pc

mojtaba_jahan — Sun, 05 Aug 2018 12:12:05 GMT

Problem was solved Now!

Nvidia driver :), uninstall and install the latest driver from Nvidia.com

Thank you everybody,

Mojtaba Jeem