topic Cannot access AutoDesk Account (old email) in Installation & Licensing Forum

Cannot access AutoDesk Account (old email)

jmorinEM2UJ — Thu, 27 Apr 2023 15:21:07 GMT

My AutoDesk account login is an old work email that was de-activated and I cannot remember the password. I therefore cannot reset my password to access my account since the email on my account no longer exists. All I have is a subscription # which is active because it just auto-renewed.

I have called the one support number and the recording simply re-directs me to on-line support. I need to talk to a real human.

How can I do this?

Re: Cannot access AutoDesk Account (old email)

h_s_walker — Thu, 27 Apr 2023 15:19:13 GMT

Try contacting support. The link is below

Contact Customer Support | Autodesk Support

Re: Cannot access AutoDesk Account (old email)

pendean — Thu, 27 Apr 2023 15:49:55 GMT

... or contact a reseller in your region https://www.autodesk.com/partners/locate-a-reseller