topic Re: cannot install autodesk desktop connector in Installation & Licensing Forum

cannot install autodesk desktop connector

nstevelmans — Thu, 21 Jun 2018 13:04:05 GMT

Hi all,

I want to install the desktop connector but i get failure.

There is a problem with the windows installer package

Windows 10 (1709)

Any ideas

Re: cannot install autodesk desktop connector

Mark.Lancaster — Thu, 21 Jun 2018 13:19:51 GMT

@nstevelmans

This is not an Inventor issue and should be posted in the Installation and Licensing forum.

Can you check to see if there are any logs in your personal temp (%temp%) folder around the time you started your installation. In addition have you disable your anti-virus and set Windows User Access Control (UAC) to never notify?

Re: cannot install autodesk desktop connector

nstevelmans — Thu, 21 Jun 2018 13:40:59 GMT

Hi, you are right wrong forum.

Could not find the product so i posted it in inventor.

I have a log file something to do with msi installation cannot make any sense of it.

Antivirus and user control turned off.

Re: cannot install autodesk desktop connector

Mark.Lancaster — Thu, 21 Jun 2018 13:44:50 GMT

@nstevelmans

Your log appears to be pointing to a code that requires your machine to be reboot first before this can be installed.. Have you rebooted?

Re: cannot install autodesk desktop connector

nstevelmans — Thu, 21 Jun 2018 14:27:06 GMT

Nope restart was no solution,

I am afraid it has something thing to do with my windows 10

Re: cannot install autodesk desktop connector

Mark.Lancaster — Thu, 21 Jun 2018 14:59:54 GMT

@nstevelmans

Ensure that Windows Installer service msiserver is started and running

Re: cannot install autodesk desktop connector

Anonymous — Fri, 14 Sep 2018 18:54:12 GMT

Hi all, I had the same error message on a user's computer with version 6.2 an 6.3, and I found a solution! I launched regedit and look for all the registry keys containing the string “Autodesk Desktop Connector” and found 2 of them. Then I removed these keys and their containers. There was an older version previously installed and after uninstalling this version, these keys were still present. After this, the installation terminated successfully!