topic Re: We're sorry we cannot provide you with your license details at this time. in Installation & Licensing Forum

We're sorry we cannot provide you with your license details at this time.

Anonymous — Wed, 18 Jul 2018 23:44:22 GMT

We're sorry we cannot provide you with your license details at this time.

I cannot receive a student license due to the above error.

In addition, this forum page does not display properly in Chrome.

Please fix these issues.

Re: We're sorry we cannot provide you with your license details at this time.

lynn_zhang — Thu, 19 Jul 2018 00:52:01 GMT

Hi @suhjungm Welcome to Autodesk Community!

Sorry that you're unable to get the student license. We have escalated this to Case #: 14434374 and our Education Support team will work on the issue as soon as possible. They will get back to you via email once the issue is fixed. Thanks for your patience!

Re: We're sorry we cannot provide you with your license details at this time.

lynn_zhang — Fri, 20 Jul 2018 03:40:13 GMT

Hi @suhjungm

Just checking to see if you have tried the workaround in Case #: 14434374. Have you been able to get the student license? Please reply to the email in your case and let our support team know if you still need help. Thanks!

Re: We're sorry we cannot provide you with your license details at this time.

Anonymous — Fri, 20 Jul 2018 03:45:28 GMT

Nothing is solved.

This forum page is only displayed properly in Internet Explorer, and license authentication is still not possible.

Re: We're sorry we cannot provide you with your license details at this time.

lynn_zhang — Fri, 20 Jul 2018 04:09:44 GMT

@suhjungm

Did you receive our email to you in Case #: 14434374? Our Education Support has provided a workaround for you to try. Could you reply to the email if it works so that they can help you further?

Re: We're sorry we cannot provide you with your license details at this time.

Anonymous — Fri, 20 Jul 2018 04:16:35 GMT

Yes i received. I'll try to contact them first.

Anyway, thanks for trying to helping me.

Re: We're sorry we cannot provide you with your license details at this time.

lynn_zhang — Fri, 20 Jul 2018 05:20:30 GMT

@suhjungm No problems! We will help follow up 🙂

Re: We're sorry we cannot provide you with your license details at this time.

lynn_zhang — Mon, 23 Jul 2018 00:35:04 GMT

Hi @suhjungm Just checking if you have tried the workaround from our Education Support and let them know if it works?