topic Re: License Screening in Installation & Licensing Forum

License Screening

Anonymous — Mon, 06 Aug 2018 10:10:20 GMT

When I try to open up any drawings, I am getting a message that:

Your eligibility to use Autodesk products is undergoing standard export screening. You can visit our Export Compliance page or contact us for more information.

Unfortunately the Export Compliance link doesn't help.

Re: License Screening

markcalloway — Mon, 06 Aug 2018 10:21:33 GMT

Hi @Anonymous

Are you in the country that the license was purchased in?

Maybe try contacting Autodesk to see if there are any issues with your license which may be preventing you from opening your software. Instructions here to contact them:

https://knowledge.autodesk.com/customer-service/account-management/users-software/support-options/web-support/submit-view-cases

Regards,

Mark

Re: License Screening

Anonymous — Mon, 06 Aug 2018 10:54:43 GMT

Thanks for that. Have submitted support request, but frustratingly slow, when have lots of work to do.

Re: License Screening

Mark.Lancaster — Mon, 06 Aug 2018 12:26:22 GMT

@Anonymous

Welcome to the Autodesk User's Community..

Numerous individuals are reporting this problem.. To continue working until its resolved. Disconnect yourself from your WIFI/Network/router/internet and launch the product. Does it work then? If so, reconnect and continue to work.

Re: License Screening

Anonymous — Sun, 28 Mar 2021 22:36:30 GMT

I have this issue where my autodesk asks me to prove my eligibility.. the screen says "Your eligibility to use Autodesk products is undergoing standard export screening."

and since I already have an account and am logged in, I dont know where I should upload my certificates and transcripts to do prove I am a student. Anyone knows what I should do?

Re: License Screening

leowarren34 — Sun, 28 Mar 2021 23:04:05 GMT

Hi @Anonymous,

Export Compliance is completely separate from educational verification, in most cases, it passes pretty quickly but failing that reach out to educational support https://www.autodesk.com/education/support