topic Re: Revit 2019 installation failed. Microsoft Visual c++ in Installation & Licensing Forum

Revit 2019 installation failed. Microsoft Visual c++

Anonymous — Tue, 07 Aug 2018 19:43:38 GMT

Our office just upgraded to Revit/ACAD 2019. We have four computers in our office. AutoCAD installed fine on all four. Revit installed on 3; however, my computer continues to fail an indicates a Microsoft Visual c++ issue. I have attached the log. Can you help and let me know what needs to be done? We are new to Revit, and need to get it installed before our training is to start.

This is a public forum, please refrain from posting serial numbers or personal information

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Re: Revit 2019 installation failed. Microsoft Visual c++

Mark.Lancaster — Tue, 07 Aug 2018 19:35:27 GMT

@Anonymous

Welcome to the Autodesk User's Community..

Although you were probably unaware of this, but when you post or share stuff here, please make sure it doesn't include your personal information such as your serial #. This is a world wide user forum and that type of info should not be included in your posting. Granted the installation log file helped us to determine your root cause (but it did contain your serial #)... So in the future remove or blur it out before posting. I will have the moderator remove it in order to protect your information.

I would recommend that you start here https://knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/How-to-remove-and-reinstall-Microsoft-Visual-C-Runtime-Libraries.html and don't use the web installer to install your product.

There's a couple of ways to properly download and install your Autodesk product to your machine. Please review this article and the solution it provides. If the installation does fail using the preferred methods, please post your installation log file here so we can review it again

Re: Revit 2019 installation failed. Microsoft Visual c++

Anonymous — Wed, 08 Aug 2018 15:16:21 GMT

I followed the steps to replace the Microsoft Files. I tried the online install and the download install. Everything is still failing. It takes about 30-seconds for it to fail. I have no idea where my serial number is in this log. What is the safest way to get it to you? What do I do? Again, AutoCAD has installed fine. We have four computers that are essentially identical. Revit installed on three just fine, but will not install on mine.

BTW, I clicked the "reply" in the body of the email I received from you; however, that reply listed as undeliverable.

Re: Revit 2019 installation failed. Microsoft Visual c++

Mark.Lancaster — Wed, 08 Aug 2018 15:22:20 GMT

@Anonymous

I didn't send you any email, the forum interface sent you the reply. In addition don't use your email system to reply to a posting. Just go to the forum and reply there..

Open your log file using Windows Notepad and perform a search on "/SN". Remove the info or "X" it out and post your installation log file again.

Re: Revit 2019 installation failed. Microsoft Visual c++

Anonymous — Wed, 08 Aug 2018 15:27:10 GMT

Understood. Here is the log with the serial numbers removed.

Re: Revit 2019 installation failed. Microsoft Visual c++

Mark.Lancaster — Wed, 08 Aug 2018 15:33:02 GMT

@Anonymous

Make sure not programs are running except the operating system. Remove all C++ info from Windows Control Panel/Program and Features. Start the revit installation again by selecting the setup.exe located in the extracted location of the Revit media. Also make sure WIndows UAC (User Access Control) is set to not notify and if possible disable your anti-virus.

Re: Revit 2019 installation failed. Microsoft Visual c++

Anonymous — Wed, 08 Aug 2018 17:11:09 GMT

Still not working. It now starts the installation and stops right away. What's next?

Re: Revit 2019 installation failed. Microsoft Visual c++

Mark.Lancaster — Wed, 08 Aug 2018 17:15:36 GMT

@Anonymous

Where's the log?

Re: Revit 2019 installation failed. Microsoft Visual c++

Anonymous — Wed, 08 Aug 2018 19:25:43 GMT

Sorry... ran to a meeting. Attached is the log. At some point, I assume I need to reinstall all the Microsoft C++ items? Are you allowed to remote in and look at things?

Re: Revit 2019 installation failed. Microsoft Visual c++

Mark.Lancaster — Wed, 08 Aug 2018 21:03:42 GMT

@Anonymous

See Travis' solution here: https://forums.autodesk.com/t5/installation-licensing/installation-failed-c-2012-result-2147023436/td-p/6744359 and see if changing the temp folder location resolves the issue.

I will also ping @TravisNave for his input (meaning bringing out the heavy guns at this point) after he reviews your latest log file. Outside of this.. The only other item I can think of, is to try is to modify the installation setup.ini and bypass the offending C++ info. https://forums.autodesk.com/t5/installation-licensing/install-net-framework-language-pack-failed-installation-aborted/m-p/3873491