topic Re: 3DS MAX 2019 product key problem in Installation & Licensing Forum

3DS MAX 2019 product key problem

Anonymous — Fri, 17 Aug 2018 06:22:35 GMT

Hello!

I try to create deployment for 3ds max 2019 and on license access step i have a trouble:

i select 'network' and put my serial number (ok) and product key (128K1 - is wrong?)

where i can take correct product key for 3DS MAX 2019?

i looking for it in my autodesk.account and at this page:

but both ways give 128K1

i have license and keys to revit 2019 and autocad 2019 and with the same steps is ok , but 3ds max 2019 is not ok

mdavis22569 — Fri, 17 Aug 2018 10:47:28 GMT

HI @Anonymous

Are you copy / pasting it in or are you typing it?

I have seen an issue where people copy paste it and there is an extra space in it ...

Anonymous — Fri, 17 Aug 2018 11:02:27 GMT

Thanks for reply.

I tried to copy\pase and type from keyboard, also cheked for the no spaces before and after product key, red cross still here..

mdavis22569 — Fri, 17 Aug 2018 11:12:28 GMT

Have you tried to manually activate it via AVA (Autodesk Virtual Agent)

Mark.Lancaster — Fri, 17 Aug 2018 11:20:24 GMT

@Anonymous

May I suggest hitting the back button on the deployment and then next and refill in the info again by typing everything.. No copying/paste.

Anonymous — Fri, 17 Aug 2018 11:45:02 GMT

Ok, thanks all for reply.

I've made this one:
just restarted installation (close and start again Setup.exe)

At this time product key check is green.

mdavis22569 — Sun, 19 Aug 2018 11:16:17 GMT

Awesome to hear!