topic Re: "The License manager is not functioning or is improperly installed& in Installation & Licensing Forum

"The License manager is not functioning or is improperly installed".

Anonymous — Mon, 17 Sep 2018 10:51:22 GMT

Hi all,

I have installed AutoCAD 2018 student version and unfortunately after the installation I get this error : "The License manager is not functioning or is improperly installed. AutoCAD will shutdown now".

I have tried everything in this https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/AutoCAD-2017-fails-to-launch-after-install.html

But nothing has worked. I have re-installed but its still the same. The only thing I could say is I had the AutoCAD 2015 version and it was working without this error and I uninstalled that just before I installed the 2018 version.

Please help. I desperately need it for my university work.

Thank you.

Re: "The License manager is not functioning or is improperly installed"

Mark.Lancaster — Tue, 25 Sep 2018 17:04:12 GMT

@Anonymous

This is a collection of articles https://knowledge.autodesk.com/community/collection/the-license-manager-not-functioning-or-improperly-installed that's related to this issue. Some of the information will most likely be a repeat since you located that other article.

Re: "The License manager is not functioning or is improperly installed"

natasha.l — Tue, 25 Sep 2018 18:56:47 GMT

Hello @Anonymous,

Did you also try deleting the LGS file? Please try the steps below:

If an LGS.data file is in the folder, delete it.
Use a text editor such as Notepad to create a text file named LGS.data file in the folder.
Open LGS.data in the text editor and type one of the following in capital letters on the first line of the file:

_STANDALONE (if your product license has a serial number)
Save LGS.data and close the text editor.

Important: Verify that your text editor did not save LGS.data with a hidden “.txt” extension. See these instructions to be sure that extensions are not hidden.

5. Try starting your product again, then activate with the serial number & product key

Let us know how it goes.

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: "The License manager is not functioning or is improperly installed&

Anonymous — Wed, 26 Sep 2018 05:17:33 GMT

Thank you I'll try them as well.

Re: "The License manager is not functioning or is improperly installed&

Anonymous — Wed, 26 Sep 2018 05:19:20 GMT

Thank you, unfortunately I have tried this before and it didn't work. I have contacted Autodesk Support number of times through email an they haven't got back tome. is there any chance you would be able to speed up that process? Thanks

Re: "The License manager is not functioning or is improperly installed&

mdavis22569 — Wed, 26 Sep 2018 10:45:48 GMT

Hi @Anonymous

Have you reviewed and tried the following AKN:

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/AutoCAD-2017-fails-to-launch-after-install.html

Re: "The License manager is not functioning or is improperly installed&

Anonymous — Wed, 26 Sep 2018 11:51:59 GMT

Yeah unfortunately I have tried all those but nothing has worked

Re: "The License manager is not functioning or is improperly installed&

mdavis22569 — Wed, 26 Sep 2018 11:53:13 GMT

I'd recommend submitting a support ticket then and seeing about getting someone to remote in and help...

Re: "The License manager is not functioning or is improperly installed&

Anonymous — Wed, 26 Sep 2018 11:57:15 GMT

Thanks for that. you mean open a case by sending them an email right? I have done that twice and I got a case number and everything but I have got no response at all for weeks now. 😕 customer service seems to be extremely horrible from Autodesk.. I really need the software for my uni work next week.. no idea what to do. do you know any other way to contact them?

Re: "The License manager is not functioning or is improperly installed&

mdavis22569 — Wed, 26 Sep 2018 12:45:12 GMT

There is always the Services Marketplace... but it's a paid service:

https://servicesmarketplace.autodesk.com/

Re: "The License manager is not functioning or is improperly installed&

Anonymous — Wed, 26 Sep 2018 12:52:28 GMT

Thanks for that. wasn't aware of it.

I contacted a similar place and they said since this is a licence issue and since I have tried every other solution, there is every chance this could be an issue from Autodesk end. So I may end up paying them for no reason.. Also the Autodesk student part of the website says they are having some issues with licences of student version so.. so so frustrated

Re: "The License manager is not functioning or is improperly installed&

mdavis22569 — Wed, 26 Sep 2018 12:59:07 GMT

I would agree it could be an ADSK site problem...

But not always. Also are you getting a splash error prior by chance? Like Contact your admin?

Re: "The License manager is not functioning or is improperly installed&

Anonymous — Wed, 26 Sep 2018 13:02:05 GMT

nope nothing else.. Its just that when I install I don't event get to give licence details or anything. I install it then as soon as I run it I get this error. "The License manager is not functioning or is improperly installed. AutoCAD will close now" .. That's all I can do..

Re: "The License manager is not functioning or is improperly installed&

mdavis22569 — Wed, 26 Sep 2018 13:04:34 GMT

Have you tried any other versions for testing like 2017 or 2019?

Also, can you get into the trial mode?

Re: "The License manager is not functioning or is improperly installed&

Anonymous — Wed, 26 Sep 2018 13:21:28 GMT

Yeah I tried un-installing and installing 2016, 2017 and 2018 versions. didn't try the 2019 but not sure whether that will make any difference.

not sure how to get into trial mode though? All I do is install it and can't do anything further as I get this error straight after

Re: "The License manager is not functioning or is improperly installed&

mdavis22569 — Wed, 26 Sep 2018 13:24:09 GMT

When you start it, you'll see an option for starting in Trial mode ...

Re: "The License manager is not functioning or is improperly installed&

Anonymous — Wed, 26 Sep 2018 13:25:20 GMT

Unfortunately no, I get this error straight after.. there is simply nothing I can do

Re: "The License manager is not functioning or is improperly installed&

Mark.Lancaster — Wed, 26 Sep 2018 13:42:38 GMT

@Anonymous

It sounds like the license service is not running on your machine.. Can you check Windows service and see if this highlighted service is running

Re: "The License manager is not functioning or is improperly installed&

Anonymous — Wed, 26 Sep 2018 13:47:33 GMT

Yeah initially it was not running. but this was like the 2nd or 3rd time I had this error popped up. Now its like 25th time and I still get the same error. I just double checked, it is automatic and it is running.

Re: "The License manager is not functioning or is improperly installed&

Anonymous — Wed, 26 Sep 2018 14:51:01 GMT

Guess what, I just installed it to a different computer using a friend's student account and he get the EXACT SAME ERROR... it had nothing to do with my laptop. then this is clearly an issue with Autodesk right? Not sure why they are not even replying to emails