topic Re: How to Live Chat with Customer Service in Installation & Licensing Forum

How to Live Chat with Customer Service

Anonymous — Tue, 18 Sep 2018 14:04:45 GMT

I have already participated in a live chat with an AUTODESK customer service representative, but now cannot find the option again on this website. Is there a limited about of times a subscriber is allowed to live chat for support? If not, can someone guide me to a live chat with customer service? Thank yiu

Re: How to Live Chat with Customer Service

pendean — Tue, 18 Sep 2018 14:28:28 GMT

What link are you using?

Re: How to Live Chat with Customer Service

john.vellek — Tue, 18 Sep 2018 15:01:24 GMT

Hi @Anonymous,

I see that you are visiting as a new member to the AutoCAD forum. Welcome to the Autodesk Community!

Chat is no longer a current option to contact support regarding AutoCAD issues. Use the Contact Support link at the bottom of this page. You will then see a page that helps you to Email support, Schedule a call, or call an Agent.

Please select the Accept as Solution button if my post solves your issue or answers your question.

Re: How to Live Chat with Customer Service

Mark.Lancaster — Tue, 18 Sep 2018 18:41:26 GMT

@Anonymous

What is your actual issue? Or the reason why you need to chat with customer service?

Re: How to Live Chat with Customer Service

john.vellek — Wed, 19 Sep 2018 22:11:15 GMT

Hi @Anonymous,

Have you been successful in contacting support? Is there an issue that I can help you resolve in the forums?

Re: How to Live Chat with Customer Service

Anonymous — Thu, 13 Aug 2020 01:33:30 GMT

how to chat? answers please and it is my first time so a tutorial is nice too but anything is ok.

Re: How to Live Chat with Customer Service

Anonymous — Thu, 13 Aug 2020 07:48:57 GMT

https://knowledge.autodesk.com/contact-support

Re: How to Live Chat with Customer Service

Anonymous — Fri, 18 Sep 2020 18:06:04 GMT

Hi i have a student licensed in AUTOCAD and revit last 2018 wit Bredin learning centre. I believed this a 3 year licensed.

I bought a new laptop/ How can i download it again?

Re: How to Live Chat with Customer Service

leowarren34 — Fri, 18 Sep 2020 22:48:34 GMT

Hi @Anonymous,

If your license has not expired you can find the downloads https://manage.autodesk.com/ under products and services.

Otherwise, you can request a new license at: https://www.autodesk.com/education/edu-software/overview

Re: How to Live Chat with Customer Service

Anonymous — Tue, 02 Feb 2021 06:06:35 GMT

How to get certificate from Autodesk?

Re: How to Live Chat with Customer Service

Anonymous — Tue, 02 Feb 2021 06:08:47 GMT

How to get certificate from Autodesk?

Re: How to Live Chat with Customer Service

leowarren34 — Tue, 02 Feb 2021 11:24:56 GMT

Hi @Anonymous,

Do you mean product certification?

https://www.autodesk.com/certification/all-certifications

Re: How to Live Chat with Customer Service

Anonymous — Sat, 06 Feb 2021 12:36:16 GMT

how to get license from autodesk?

Re: How to Live Chat with Customer Service

Anonymous — Sat, 06 Feb 2021 12:45:55 GMT

how to get license from Autodesk?

Re: How to Live Chat with Customer Service

leowarren34 — Sat, 06 Feb 2021 13:02:59 GMT

Hi @Anonymous,

If you want a software license for commercial and professional use then you can buy from the product pages at https://www.autodesk.com/

If you're an eligible student you can sign up at https://www.autodesk.com/education/edu-software/overview

Re: How to Live Chat with Customer Service

Anonymous — Tue, 23 Feb 2021 08:51:21 GMT

Autodesk sucks big time, after purchasing the software license, its still under process from 4days. no one knows whats happening. are they really living in 2021?

Re: How to Live Chat with Customer Service

mdavis22569 — Tue, 23 Feb 2021 21:10:33 GMT

@Anonymous

Might need to give more information on your issue if you're going to want some help ...

You could also put in a support ticket and try and get it resolve ....

https://knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/How-to-create-a-Technical-Support-case-for-Autodesk-software.html

Re: How to Live Chat with Customer Service

Anonymous — Wed, 10 Mar 2021 10:51:29 GMT

I need to Live Chat with Customer Service.

Re: How to Live Chat with Customer Service

leowarren34 — Wed, 10 Mar 2021 12:48:57 GMT

Hi @Anonymous,

As it's been stated multiple times - you can reach out to support here: https://knowledge.autodesk.com/contact-support

problem with my subscription

Anonymous — Sun, 06 Jun 2021 01:10:55 GMT

I purchased Autocad LT and prior to purchase it they have told me that I could use it on 3 devices. I have already installed it on my laptop and would like to install it now on my desktop. It is asking me to pay another 440 per year while prior to purchasing it clearly indicated that with my Autodesk account I could use it on 3 devices. Could you help me with that matter, please?