topic Re: AutoCAD 2016 Crash in Installation & Licensing Forum

AutoCAD 2016 Crash

Anonymous — Thu, 01 Nov 2018 17:19:06 GMT

Good evening! I have problems with the trial version of AutoCAD 2016. I installed the program on my personal computer, but it does not work and does not respond. The cursor disappears in the program field, the buttons look wrong, I cannot click on them, I cannot close the program or minimize it. I attach a screenshot to show how the program looks during the work.
I suppose that my computer is not powerful enough to work at AutoCAD 2016. Its characteristics are:
Screen resolution - 1366 * 768
Operating system - Windows 10
Windows version - 1803
Device name - LAPTOP-EMIDGN
Processor - Intel (R) Core (TM) i3 - 5005U CPU
2.00GHz
RAM - 4 GB
The device code is 61C8BE68-4AA7-4ACA-82BF-E59070D9E072
Product Code - 00327-30000-00000-AAOEM
System Type - 64-bit operating system

Please tell me what the problem is and whether I can contact by phone (I live in Russia) with customer support.

Re: AutoCAD 2016 Crash

pendean — Thu, 01 Nov 2018 17:22:42 GMT

Yes, your laptop is underpowered, start GRAPHICSCONFIG command and turn off hardware acceleration to see if that helps.

Trial of AutoCAD2016? you cannot buy a new license for that today, you do know that, correct?

R2016 is also not well suited for Windows10 https://knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/Windows-10-support-for-Autodesk-products.html

Re: AutoCAD 2016 Crash

Anonymous — Thu, 01 Nov 2018 17:29:10 GMT

What exactly is the problem in my computer, does it need more RAM or is it something else?
So, Windows 10 works best with AutoCAD 2017, 2018 and 2019?

Re: AutoCAD 2016 Crash

Anonymous — Thu, 01 Nov 2018 17:44:37 GMT

I would like to know which versions of the AutoCAD program (maybe AutoCAD 2013 or AutoCAD 2010) can theoretically work with the operating system Windows 7 and the characteristics of my computer?

Re: AutoCAD 2016 Crash

pendean — Thu, 01 Nov 2018 17:45:33 GMT

@Anonymous wrote:

What exactly is the problem in my computer

Try what I suggest starting with the first one then see if your problem goes away: your video card is inadequate/choking.

Other issues: your processor is a low end model (made for word processing duties), plus your ram is insuficient for a 64bit OS, and you lack a quality upgraded video card. Explore this link for what makes a better laptop for autocad https://picknotebook.com/blog/the-best-laptop-for-autocad/

Re: AutoCAD 2016 Crash

Mark.Lancaster — Thu, 01 Nov 2018 17:54:00 GMT

@Anonymous

Welcome to the Autodesk User's Community..

Recent Windows 10 security updates like around Oct 9/10th have caused AutoCAD to lock up on some machines. Do you have an recent Windows security update like this

Re: AutoCAD 2016 Crash

Anonymous — Thu, 01 Nov 2018 18:03:27 GMT

I don't know, how to check this, which folder and where in my computer should I open?

Re: AutoCAD 2016 Crash

Mark.Lancaster — Thu, 01 Nov 2018 18:07:49 GMT

@Anonymous

There's no folder for you to check..

Go into Windows/Control Panel/Program and Features/Add & Remove programs and select Window updates (upper left) and scroll down to see security updates that was applied to Windows.

Re: AutoCAD 2016 Crash

Anonymous — Thu, 01 Nov 2018 19:06:43 GMT

Yes, I have this update of security, what should I do now?

Re: AutoCAD 2016 Crash

Anonymous — Thu, 01 Nov 2018 19:12:33 GMT

I don't know, how to start GRAPHICSCONFIG command and turn off hardware acceleration, can you explain me in more details, how to do it, please?

Re: AutoCAD 2016 Crash

natasha.l — Thu, 01 Nov 2018 21:32:32 GMT

Hello @Anonymous,

Type the command GRAPHICSCONFIG > then turn off Hardware Acceleration.

Let us know how it goes.

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: AutoCAD 2016 Crash

Anonymous — Fri, 02 Nov 2018 12:43:59 GMT

Unfortunately, I can not do this, the program does not respond, I can not press the buttons and get some kind of response

Re: AutoCAD 2016 Crash

Mark.Lancaster — Fri, 02 Nov 2018 12:45:03 GMT

@Anonymous

Can you remove/uninstall that update as I pointed out?

Re: AutoCAD 2016 Crash

Anonymous — Fri, 02 Nov 2018 17:35:13 GMT

Yes, I've already uninstalled this update. By the way, my problem was solved: I installed AutoCAD 2018, and it works very good even on the underpowered computer. I don't know, why, but I'm just very happy. Do you know, what is the reason?

And thank you very much!