topic Didn't receive Serial number and product key after Purchase of AutoCAD LT 2019 in Installation & Licensing Forum

Didn't receive Serial number and product key after Purchase of AutoCAD LT 2019

Anonymous — Tue, 06 Nov 2018 00:45:06 GMT

Hey there!!

I just paid for an AutoCAD LT 2019 3 -year subscription and didn't receive any Serial number or Product key or any other details. The order number is 1593249. Purchased on Nov 5 2018. Please help me with this.

Thanks..

Re: Didn't receive Serial number and product key after Purchase of AutoCAD LT 20

pendean — Tue, 06 Nov 2018 13:21:51 GMT

Nov 5 was yesterday, it take 24-hours normally to hear back with details.

Re: Didn't receive Serial number and product key after Purchase of AutoCAD LT 20

robBouch — Tue, 06 Nov 2018 16:52:25 GMT

Hello @Anonymous

Welcome to the community!

I just emulated your account and can see the AutoCAD LT 2019 license therein. Your license is Autodesk ID based and does not have a serial number.

To activate the software, select the 'Single-user' option on the 'Let's Get Started' screen and sign in using your email address and Autodesk account password.

If one or more of these posts helped answer your question, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

Re: Didn't receive Serial number and product key after Purchase of AutoCAD LT 20

Anonymous — Tue, 06 Nov 2018 17:15:02 GMT

Hello Rob,

The below screen pops up when I click on the the AutoCAD LT desktop app. And when I click on the "enter a serial number" button. The adjacent windows pops up. It never asked me to sign in

Re: Didn't receive Serial number and product key after Purchase of AutoCAD LT 20

natasha.l — Tue, 06 Nov 2018 19:01:24 GMT

Hello @Anonymous,

This option to Sign-in should appear, it maybe due to a connectivity issue or the licensing/LGS files were not generated properly. Did you install with a Windows Administrator profile with full control permissions?

Please verify the following:

Log in & install with a Administrator profile (check your permissions, full control) or create a new profile
Make sure you have an uninterrupted & high-speed connection to the internet
Clean out the TEMP folder. To open the TEMP folder, type %TEMP% in the address bar of Windows Start Menu and hit Enter (Windows)
Temporarily disable security settings like Antivirus, Firewall & UAC on your Windows operating system
Conduct the steps outlined here, 'Sign-in' option is missing during program activation process
Also, make sure the licensing files were generated click here >No "Single User/Sign In" option in the Let's Get Started window or System Error Repair<

Keep us posted on the progress. Thank you.

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: Didn't receive Serial number and product key after Purchase of AutoCAD LT 20

Anonymous — Wed, 07 Nov 2018 16:43:45 GMT

Problem resolved. Thanks for the tech support.

Re: Didn't receive Serial number and product key after Purchase of AutoCAD LT 20

natasha.l — Fri, 09 Nov 2018 00:07:54 GMT

Hello @Anonymous,

No problem! Thank you for returning to let us know.