topic Re: Model not loading AutoDesk Viewer in Installation & Licensing Forum

Model not loading AutoDesk Viewer

Anonymous — Tue, 27 Nov 2018 10:56:39 GMT

Hi,

I have recently come across AutoDesk viewer, and uploded a few models.

Everything worked fine last week but this week the model is stuck on loading.

I uploaded the model again and same problem. I also uploaded a different model. Same problem.

Link to model: https://autode.sk/2OUWIM2

Link to another model: https://autode.sk/2P1Mw4o

I have a few questions.

1. Is there an issue with AutoDesk viewer platform?

2. Do I violate any terms if I embed the viewer in an iFrame on my business website?

3. Do I violate any terms if I link an AutoDesk logo to their products page?

Regards

Re: Model not loading AutoDesk Viewer

john.vellek — Tue, 27 Nov 2018 15:34:43 GMT

Hi @Anonymous,

Let's focus first on your viewer.autodesk.com problems before I try to change down the legal stuff for you. Can you tell me which application you used to create the OBJ files? Can you share a sample OBJ that behaves like this when you try to use the viewer?

If your data needs to be private or confidential, please email it directly to me at john.vellek@autodesk.com and please include a link to this thread in your email.

Re: Model not loading AutoDesk Viewer

john.vellek — Wed, 28 Nov 2018 01:47:27 GMT

HI @Anonymous,

Can you try accessing these models again? They now appear to be working for me. I am not sure what has changed over the day but they show up fairly quickly for me.

Please select the Accept as Solution button if my post solves your issue or answers your question.

Re: Model not loading AutoDesk Viewer

Anonymous — Wed, 28 Nov 2018 10:37:47 GMT

Hi John,

you're right, they are working now., perhaps there was an issue with the platform.

If you wouldn't mind answering one more question.

Do I violate any terms if I embed the viewer in an iFrame on my business website?

Best regards

Re: Model not loading AutoDesk Viewer

john.vellek — Wed, 28 Nov 2018 17:19:45 GMT

Hi @Anonymous,

I am not sure about the legalities/licensing on embedding in your web page. I tried to view the Terms on the viewer page but it was a blank. I will move this thread to Installation and Licensing with the hopes that they can provide any necessary licensing information.

Re: Model not loading AutoDesk Viewer

Mark.Lancaster — Wed, 28 Nov 2018 18:27:34 GMT

@Anonymous

One thing you can't re-use, is the logo... Unless you have the rights from Autodesk to do that. In addition I believe you also can't re-use the Autodesk viewer in your web-pages. But I could be wrong on that front.

Re: Model not loading AutoDesk Viewer

john.vellek — Wed, 28 Nov 2018 18:44:28 GMT

Hi @Anonymous,

Here are a few links that might help you with the legal and technical questions on embedding the viewer.

Please select the Accept as Solution button if my post solves your issue or answers your question.

Re: Model not loading AutoDesk Viewer

leowarren34 — Wed, 28 Nov 2018 21:40:59 GMT

I have noticed that Adsk view can take a few hours to upload especially if complecated, would be appreciated if a status was sent to say our viewer is fully operational.