topic Re: 3ds Max 2019 not starting in Installation & Licensing Forum

3ds Max 2019 not starting

koljohnkiri — Mon, 31 Dec 2018 02:42:16 GMT

Double click the 3ds Max icon and i get a loading cursor for a slight second and then nothing. No splash and not in Task Manager either.

Have not had any problems using max over the last few months. Recent changes a day prior include replacing GPU and updating motherboard.

I have reinstalled max twice now, one of those times I completely wiped anything related to Autodesk and followed the Autodesk guide on a clean install.

My next option is most likely a reformat at this stage.

If anyone has come across this issue and has a fix it would be greatly appreciated.

Re: 3ds Max 2019 not starting

leowarren34 — Mon, 31 Dec 2018 13:32:31 GMT

Since you have replaced the gpu have you got the correct and up-to-date drivers for it?

Re: 3ds Max 2019 not starting

robBouch — Wed, 02 Jan 2019 16:25:30 GMT

Hello @koljohnkiri

Welcome to the community!

I would suggest that you update your graphic card driver, install all available Windows Updates, and install any Autodesk updates that are available in the Desktop App.

If one or more of these posts helped answer your question, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

Re: 3ds Max 2019 not starting

leowarren34 — Wed, 02 Jan 2019 19:59:22 GMT

Can you provide any more details in regards to hardware @koljohnkiri?

Re: 3ds Max 2019 not starting

robBouch — Thu, 03 Jan 2019 15:39:53 GMT

Hello @koljohnkiri

I'm just checking in again to see if you need more help with this. Did the suggestion I provided yesterday work for you?

If so, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

Re: 3ds Max 2019 not starting

koljohnkiri — Thu, 03 Jan 2019 21:01:35 GMT

Sorry for the late reply, I did the uninstall again including removing all files, though this time I removed Autodesk from registry and all is well.

Thanks for replies!

Re: 3ds Max 2019 not starting

koljohnkiri — Thu, 03 Jan 2019 23:15:54 GMT

So I uninstalled everything Autodesk related and removed Autodesk from Registry as well as any Autodesk related files. Reinstalled and worked fine.

2 days later it is once again not working. I did install a program yesterday which said something was missing from the visual C++ redist (at least something along those lines) and it installed something. So i think this whole problem is related to the C++ Redist.

Now ive followed the C++ Redist removal and re installation guide as well and that did nothing.

Re: 3ds Max 2019 not starting

koljohnkiri — Thu, 03 Jan 2019 23:17:59 GMT

i8700 K

Gigabyte Aorus Max 1080Ti

Asus Maximus X HERO

G.skill 3200 Ram

Samsung Evo 840 SSD

Re: 3ds Max 2019 not starting

koljohnkiri — Thu, 03 Jan 2019 23:21:32 GMT

Hi, this was the first thing I checked

Re: 3ds Max 2019 not starting

koljohnkiri — Fri, 04 Jan 2019 01:24:39 GMT

Okay, this is embarrassing, I had updated just about everything but windows main update, so I have been using a build which dates a few months old. I have no idea how I missed this and feel quite stupid considering the extent I went to.

Problem solved.

Re: 3ds Max 2019 not starting

leowarren34 — Fri, 04 Jan 2019 15:52:23 GMT

Happy to know it is fixed, it is the little, unexpected things that catch us out..