topic Re: License manger in Installation & Licensing Forum

License manger

Anonymous — Sun, 10 Feb 2019 18:41:55 GMT

We have 2019 AutoCAD and are getting script errors, activation button greyed out, Says The License manger is not functioning or improperly installed, tried measures noted in the troubleshooting section of website. We tried all of the troubleshooting items on https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/AutoCAD-2017-fails-to-launch-after-install.html but nothing worked. Turned Norton off...nothing.

Re: License manger

leowarren34 — Sun, 10 Feb 2019 20:16:50 GMT

What kind of license do you have, educational, commercial, network, standalone?

Re: License manger

Anonymous — Sun, 10 Feb 2019 22:44:57 GMT

My certificate says that they are stand alone commercial.

Re: License manger

mdavis22569 — Mon, 11 Feb 2019 11:56:45 GMT

Can you share a screenshot of the error message you're seeing prior to the Licensing Manager error.

However don't show the serial number in it?

It could the Contact your Admin / Renew your lic

Re: License manger

michele.mk — Mon, 11 Feb 2019 13:46:18 GMT

Hello @Anonymous,

Are you trying to activate one license on one computer or different licenses on different computers? Do you have more than one user?

In this case you need to make sure that every user is created in the Account of the Contract manager (the person who subscribes to the product), and assigned to the product before trying to activate.

Once done you can reset the license one more time by following the steps under point 4 from the link that you have already found:

Choose _STANDALONE if you have a license with serial number and _USER if you have one without serial number.

I hope this is helpful.

Best regards,

Michèle.

Re: License manger

michele.mk — Tue, 12 Feb 2019 13:55:18 GMT

Hello @Anonymous,

I wanted to follow up on your issue. Were you able to install and activate the licenses?

Best regards,

Michèle.

Re: License manger

Anonymous — Wed, 13 Feb 2019 19:24:28 GMT

Thank you everyone. It started working all by itself. Appears as though it just needed some time to initiate the licenses for some reason.

thanks again!

Re: License manger

leowarren34 — Wed, 13 Feb 2019 20:38:33 GMT

Anytime,

Happy to help,

Have a nice day!