topic Re: How long to get my license? in Installation & Licensing Forum

How long to get my license?

arharlow — Thu, 21 Feb 2019 17:33:59 GMT

How long does it typically take to get a license?

I bought thru a re-seller yesterday AM and I'm still waiting for my License.

Credit card cleared yesterday.

Re: How long to get my license?

Mark.Lancaster — Thu, 21 Feb 2019 18:15:31 GMT

@arharlow

Welcome to the Autodesk User's Community..

Not sure why you're asking forum users about this and not calling your reseller and asking them.

If you purchase through the e-store, it usually takes 24 hours for the account to sync. Through reseller it should be the same once Autodesk receives the order. However you can go to Autodesk AVA, download your software and starting running it in 30 day trial mode.

https://ava.autodesk.com/

Re: How long to get my license?

arharlow — Thu, 21 Feb 2019 18:37:15 GMT

@Mark.Lancaster wrote:

@arharlow

Welcome to the Autodesk User's Community..

Not sure why you're asking forum users about this and not calling your reseller and asking them.

Thought I might get an answer from another user here. Thanks.

Re: How long to get my license?

DarrenP — Thu, 21 Feb 2019 20:22:02 GMT

don’t know why

that depends on reseller & how they conduct business

you will need to make contact with them to determine what the hold up is

have you bought from them before?

Re: How long to get my license?

arharlow — Thu, 21 Feb 2019 21:18:48 GMT

I called... yesterday.

They said the ball is in Autodesk's court. I'm using a LT trial for now.

Re: How long to get my license?

mdavis22569 — Thu, 21 Feb 2019 21:34:23 GMT

Nothing in the Account Manager:

https://manage.autodesk.com/cep

It's the trial ... worst case you use a few days of the trial. It all works the same.....

Re: How long to get my license?

arharlow — Thu, 21 Feb 2019 22:07:23 GMT

@mdavis22569 wrote:

Nothing in the Account Manager:

https://manage.autodesk.com/cep

It's the trial ... worst case you use a few days of the trial. It all works the same.....

Doesn't work the same as the AEC package. But yeah, I'm limping by today.

Re: How long to get my license?

mdavis22569 — Thu, 21 Feb 2019 22:11:59 GMT

Doesn't work the same as the AEC package. But yeah, I'm limping by today.

How so?

AEC I believe is now an individual download for Collections ... so you can download everything in it ...and then activate them as needed ...

Re: How long to get my license?

Mark.Lancaster — Thu, 21 Feb 2019 22:26:02 GMT

@arharlow

Adding to @mdavis22569 reply

"Collection" is just a term giving you access to "X" number of single applications. It is not like a suite where suites had a single download.. As Mike pointed out you need to download, installed and activate each application separately..