topic Re: I paid premium access but app still show free version in Installation & Licensing Forum

I paid premium access but app still show free version

Anonymous — Mon, 18 Mar 2019 22:53:32 GMT

Read all the related post and tried uninstalled and reinstalled. Won’t work! Tried emailing feedback@autocad360.com and feedback.pro@autocad360.com both email mounted back ‘undelivered mail returned to sender’.

tried apple customer service they asked me to contact you. Please help!

andrew Yeoh

Re: I paid premium access but app still show free version

Mark.Lancaster — Tue, 19 Mar 2019 11:12:41 GMT

@Anonymous

Welcome to the Autodesk User's Community..

Paid for what? We have no clue what you even talking about.

Re: I paid premium access but app still show free version

pendean — Tue, 19 Mar 2019 17:54:14 GMT

@Mark.Lancaster The incorrect email addresses are for AutoCADMobile support... .

Re: I paid premium access but app still show free version

pendean — Tue, 19 Mar 2019 17:54:26 GMT

Read this https://knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/AutoCAD-360-Mobile-Application-Support.html

Re: I paid premium access but app still show free version

Anonymous — Tue, 02 Apr 2019 17:50:10 GMT

I have signed up and paid for the AutoCAD 360’s Premium service via the Apple App Store and the 1 year subscription was confirmed. However, the software did not register the upgrade and cannot get access to opening new files or make any changes to existing. Your help would be appreciated.

Regards,

Andrew Yeoh

Re: I paid premium access but app still show free version

pendean — Tue, 02 Apr 2019 17:59:41 GMT

The email address that made the app store purchase must match the log-in email address in the app account: if you already checked and double-checked and they are 100% match, then reach out to your app store for a resolution (they will get in touch with the mobile team for you).