topic Re: Error - License checkout timed out in Installation & Licensing Forum

Error - License checkout timed out

Anonymous — Mon, 01 Apr 2019 19:24:00 GMT

I get a message that the license checkout timed out and autocad lt will shut down. how do I resolve this ?

Re: Error - License checkout timed out

pendean — Mon, 01 Apr 2019 19:47:02 GMT

Using what software and year version?

Re: Error - License checkout timed out

Anonymous — Mon, 01 Apr 2019 19:58:03 GMT

AUtoCad LT 2020

Re: Error - License checkout timed out

mdavis22569 — Mon, 01 Apr 2019 22:24:57 GMT

It's a known issue with AutoCAD and AutoCAD LT 2020:

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/The-product-license-is-no-longer-available-Please-save-your-work-and-shutdown.html?_ga=2.107548235.872688020.1554142641-678808251.1554142641

Re: Error - License checkout timed out

chriscowgill7373 — Tue, 02 Apr 2019 10:51:03 GMT

Sorry Mike, that AKN article doesn't seem to help in this case. I'm getting the same error. Was working fine after installing, until I rebooted my machine, now none of my 2020 software will run.

Re: Error - License checkout timed out

Mark.Lancaster — Tue, 02 Apr 2019 11:20:36 GMT

@chriscowgill7373

Can you confirm is this service is installed and running?

Re: Error - License checkout timed out

chriscowgill7373 — Tue, 02 Apr 2019 11:41:59 GMT

Thank you @Mark.Lancaster It was installed but not running, odd that my older software would still start up, just not 2020. Started the service, and 2020 is up and running. Now on to resolve the 1603 error that is preventing me from installing the toolsets.

*****Edit***

It would appear having the license manager runninghas resolved my 1603 error as well.

*** Edit***

Re: Error - License checkout timed out

Mark.Lancaster — Tue, 02 Apr 2019 11:35:16 GMT

@chriscowgill7373

That's the new single user/standalone licensing service. Prior to the 2020 release it used this service

Re: Error - License checkout timed out

chriscowgill7373 — Wed, 03 Apr 2019 17:49:55 GMT

Although this does fix the issue, there seems to be a bigger underlying problem. Why, every time I reboot, does the license service not start on its own?

Re: Error - License checkout timed out

Mark.Lancaster — Wed, 03 Apr 2019 17:51:51 GMT

@chriscowgill7373

Is it set to "Automatic"

Re: Error - License checkout timed out

chriscowgill7373 — Wed, 03 Apr 2019 17:53:23 GMT

indeed it is.

Re: Error - License checkout timed out

Mark.Lancaster — Wed, 03 Apr 2019 17:59:16 GMT

@chriscowgill7373

Usually that tells me the account doesn't have the permission to start the service. Have you checked your Windows Event logs?

Re: Error - License checkout timed out

chriscowgill7373 — Wed, 03 Apr 2019 18:05:34 GMT

I cannot say I would know where to look.

In the Event viewer, it is showing A timeout was reached (30000 milliseconds) while waiting for the AdskLicensingService service to connect.

Re: Error - License checkout timed out

Mark.Lancaster — Wed, 03 Apr 2019 18:06:24 GMT

@chriscowgill7373

If you right mouse click on the service and select properties, what account is being used for log on

Re: Error - License checkout timed out

chriscowgill7373 — Wed, 03 Apr 2019 18:08:47 GMT

Shows the same as your screenshot.

Re: Error - License checkout timed out

Mark.Lancaster — Wed, 03 Apr 2019 18:25:13 GMT

@chriscowgill7373

Right mouse click on the service and select properties. On the general tab change startup type to Automatic - Delayed Start and reboot to see if that makes a difference.

Re: Error - License checkout timed out

chriscowgill7373 — Wed, 03 Apr 2019 18:43:51 GMT

That looks like it got the license service to start, but the desktop app service is still not starting. (not that i really use the desktop app to update anything but Infraworks)

Re: Error - License checkout timed out

Anonymous — Mon, 08 Apr 2019 11:26:08 GMT

Getting the same issue here.
licensing manager is running and set to automatic.
Autocad will open then after about a minute close with the same message.

This occurred seemingly randomly during use after a few hours then on repeat there on after.

Re: Error - License checkout timed out

Mark.Lancaster — Mon, 08 Apr 2019 11:51:31 GMT

@Anonymous

I assume this is related to the 2020 product line?

Have you applied the new license hot fix https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Hybrid-Sleep-or-Hibernate-power-settings-impact-on-Autodesk-2020-product-licensing.html?_ga=2.50950505.1995553866.1554295459-47063012.1554295459

Re: Error - License checkout timed out

w_ebenryter — Mon, 08 Apr 2019 15:09:18 GMT

I have exactly the same problem. There is no other solution than to configure the services manually after running. No license amendment will help. AutoCAD LT 2020 has an error and until Autodesk has developed the fix so it will.