topic Re: AutoCAD 2019 Installation Frozen at 9 of 16 on Win 10 Build 1903 in Installation & Licensing Forum

AutoCAD 2019 Installation Frozen at 9 of 16 on Win 10 Build 1903

Anonymous — Thu, 13 Jun 2019 16:49:39 GMT

I am trying to conduct an offline install of AutoCAD 2019 on a Win 10 build 1903 machine via the standalone installer. The installation process has been stuck on 9 of 16 for over an hour. I have received zero error messages? Does any one have any ideas?

Re: AutoCAD 2019 Installation Frozen at 9 of 16 on Win 10 Build 1903

natasha.l — Thu, 13 Jun 2019 17:40:47 GMT

Hello @Anonymous,

What download method did you use?

If you are using a Download Now or Install Now you want to try a more effective method called Browser Download.

Please conduct the steps below to start fresh, preparing the system beforehand.

Conduct a Clean Uninstall of the previous installation & use the MSfixitTool to complete it
Reboot the computer, make sure apps are not auto running in the background
Log in as Administrator (check your permissions, full control) or create a new profile
Make sure you have an uninterrupted & high-speed connection to the internet
Clean out the TEMP folder. To open the TEMP folder, type %TEMP% in the address bar of Windows Start Menu and hit Enter (Windows)
Temporarily disable security settings like Antivirus, Firewall & UAC on your Windows operating system
Use the Browser Download Method in your Autodesk Account or via the AVA | Autodesk Virtual Agent (download all the parts)
If the issue continues, please try using Windows Utilities like Event Viewer to locate a operating systems issue

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: AutoCAD 2019 Installation Frozen at 9 of 16 on Win 10 Build 1903

Anonymous — Thu, 13 Jun 2019 17:51:09 GMT

I will follow the steps you have listed, but it should be mentioned that this is an offline install. The workstation is in a secure environment that will not permit a direct connection to the internet.

Would it be any easier to bypass 2019 and move straight to 2020?

Re: AutoCAD 2019 Installation Frozen at 9 of 16 on Win 10 Build 1903

Mark.Lancaster — Thu, 13 Jun 2019 18:00:59 GMT

@Anonymous

If it was me.. I wouldn't recommend using the Win 10 Build 1903.. There is some known issues where its impacting Autodesk product.. Nothing for AutoCAD that I have heard of yet but other Autodesk product are impacted.

Update: What product of the installation is hung on?